ShipInsure Shipping Protection

ShipInsure Shipping Protection

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Gratis
Höjdpunkter
Använd direkt i Shopify-admin
Betyg
3,1 (35)
Utvecklare
ShipInsure

Lindra fraktproblem, öka intäkterna, höj din kunds utcheckningsupplevelse.

Låt ShipInsure hantera dina fraktbekymmer utan kostnad för dig. Ge dina kunder sinnesro från utcheckning till leverans. Med full täckning för förlorade, skadade eller stulna beställningar förbättrar vår tjänst köpupplevelsen. I det sällsynta fallet av ett problem tar ShipInsure snabbt hand om återbetalningar eller ombeställningar från din butik, vilket ger dig verktygen för att öka kundnöjdheten.

Låt ShipInsure hantera dina fraktbekymmer utan kostnad för dig. Ge dina kunder sinnesro från utcheckning till leverans. Med full täckning för förlorade, skadade eller stulna beställningar förbättrar vår tjänst köpupplevelsen. I det sällsynta fallet av ett problem tar ShipInsure snabbt hand om återbetalningar eller ombeställningar från din butik, vilket ger dig verktygen för att öka kundnöjdheten. mer
  • Minska supporttid och kostnader med smart teknik och dedikerad support
  • Minimera förluster samtidigt som du ökar intäkterna genom beställningsskydd
  • Öka kundlojaliteten med snabb lösning av anspråk
  • Flexibla prissättnings- och intäktsdelningsalternativ anpassade till din butiks behov

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Höjdpunkter
Använd direkt i Shopify-admin

Språk

engelska och franska

Denna app finns inte översatt till svenska

Fungerar med

  • Kassa
  • With All Cart's
  • Gorgias
  • Ticketing system
  • Help Desk Software
  • Zendesk
  • Recharge

Priser

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Gratis

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Recensioner (35)

Helhetsomdöme
3,1
Antal per omdömesnivå
  • 69 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 3 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 26 % av omdömena har 1 stjärnor
27 januari 2025

Zero response to inquires and virtually no customer support makes this app a severe challenge.

The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options.

The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if you offer free shipping, and there is no way to turn this off.

Clover Airsoft
USA
Mer än ett år användning av appen
18 februari 2025

We thought installing this app would be best for business since it could help resolve any shipping issues that customers may face. Unfortunately this was not the case. We had two customers reach out regarding shipping issues their orders because ShipInsure did not fulfill their role of properly protecting the packages from issues. One customer explained how their damaged item claim was initially approved and then a few days later, ShipInsure implied "oopsie, nevermind" and denied their claim. How does a claim get approved and then denied... this is not take backsies. To add, they have already refunded this customer which means us as the small business has suffered a loss. Another customer said that their claim was not even properly reviewed as the claim was automatically closed right after submitting. They did provided all of the requested documentation such as photos of the damaged items. ShipInsure denied the customer's claim after the customer reached out to them regarding the issue. It seems like ShipInsure is happily accepting insurance premiums but once issues arise, they do not want to fulfill their part of paying by automatically marking claims as fraud to deny them and ignoring emails. The customers also sent in evidence of their damaged items and both of these customers experienced these shipping issues for the first time so it is extremely unlikely that these claims were fraudulent.

Coco Cloud Slimes
USA
7 månader användning av appen
3 december 2024

Using ShipInsure for package protection has been a game changer! I used to spend a lot of time on the phone or over email contacting different shipping companies regarding lost packages, but now customers are able to file a claim on their own for their missing packages. This has saved me so much time and the customers are happier receiving a resolution in a timely manner. If I ever have any issues, I just send an email and I receive a reply back.

Kibou
USA
6 månader användning av appen
14 februari 2025

DO NOT USE THEM. THEY ARE NOT LEGIT INSURANCE COMPANY- They just took insurance premium from all of our orders and when UPS damaged the shipments, they deny coverage of insurance values per their own policy. THEY ARE FRAUD.

Instead this is what they wrote:

"We are unable to offer protection for your orders at this time. Any collected premiums will be refunded in full.

We apologize for the inconvenience."

NOW WE HAVE CUSTOMERS WAITING FOR REPLACEMENTS YET SHIPINSURE IS NOT GIVING ANY EXPLANATION AND NOT COVERING ANYTHING FOR OUR CUSTOMERS.

We are planning on involving FTC Lawyer and Consumer Protection Lawyer to make sure that these type of scammy company gets the penalty for taking away small business's money and every business growth. This is hurting us a lot and we are definitely going after for them along with Shopify Legal Department.

Vanity Set Glow
USA
16 dagar användning av appen
7 november 2024

At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.

Jawzrsize
USA
9 månader användning av appen

Support

Support på appen tillhandahålls av ShipInsure.

Eller besök deras supportportal

Utvecklare

ShipInsure

1221 College Park Dr, Suite 116, Dover, DE, 19904, US

Lansering

10 september 2021 · Ändringslogg

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