
ShipInsure Shipping Protection
- 定价
-
免费
- 亮点
- 可直接在 Shopify 后台使用
- 评分
- 3.1 (35)
- 开发人员
- ShipInsure
配图图库

缓解运输烦恼,增加收入,提升客户结账体验。
让 ShipInsure 处理您的运输问题,您无需承担任何费用。从结账到交付,为您的客户提供安心保障。我们的服务涵盖丢失、损坏或被盗订单,提升购买体验。在极少数情况下出现问题时,ShipInsure 会迅速处理退款或重新下单,为您提供提升客户满意度的工具。
- 通过智能技术和专属支持减少支持时间和成本
- 通过订单保护减少损失并增加收入
- 通过快速理赔解决方案提高客户保留率
- 灵活的定价和收入共享选项,满足您商店的需求
包含自动翻译的文本
- 亮点
- 可直接在 Shopify 后台使用
语言
英语 以及 法语
这款应用未翻译成简体中文
适配以下产品:
- 结账
- With All Cart's
- Gorgias
- Ticketing system
- Help Desk Software
- Zendesk
- Recharge
评论 (35)
Zero response to inquires and virtually no customer support makes this app a severe challenge.
The app works, but is completely non-customizable. You cannot change the amount charged, you cannot change the refund or replace options.
The only saving grace is that they actually pay out when claims are made. If replacements are requested though, you will probably lose money compared to a refund if you offer free shipping, and there is no way to turn this off.
We thought installing this app would be best for business since it could help resolve any shipping issues that customers may face. Unfortunately this was not the case. We had two customers reach out regarding shipping issues their orders because ShipInsure did not fulfill their role of properly protecting the packages from issues. One customer explained how their damaged item claim was initially approved and then a few days later, ShipInsure implied "oopsie, nevermind" and denied their claim. How does a claim get approved and then denied... this is not take backsies. To add, they have already refunded this customer which means us as the small business has suffered a loss. Another customer said that their claim was not even properly reviewed as the claim was automatically closed right after submitting. They did provided all of the requested documentation such as photos of the damaged items. ShipInsure denied the customer's claim after the customer reached out to them regarding the issue. It seems like ShipInsure is happily accepting insurance premiums but once issues arise, they do not want to fulfill their part of paying by automatically marking claims as fraud to deny them and ignoring emails. The customers also sent in evidence of their damaged items and both of these customers experienced these shipping issues for the first time so it is extremely unlikely that these claims were fraudulent.
Using ShipInsure for package protection has been a game changer! I used to spend a lot of time on the phone or over email contacting different shipping companies regarding lost packages, but now customers are able to file a claim on their own for their missing packages. This has saved me so much time and the customers are happier receiving a resolution in a timely manner. If I ever have any issues, I just send an email and I receive a reply back.
DO NOT USE THEM. THEY ARE NOT LEGIT INSURANCE COMPANY- They just took insurance premium from all of our orders and when UPS damaged the shipments, they deny coverage of insurance values per their own policy. THEY ARE FRAUD.
Instead this is what they wrote:
"We are unable to offer protection for your orders at this time. Any collected premiums will be refunded in full.
We apologize for the inconvenience."
NOW WE HAVE CUSTOMERS WAITING FOR REPLACEMENTS YET SHIPINSURE IS NOT GIVING ANY EXPLANATION AND NOT COVERING ANYTHING FOR OUR CUSTOMERS.
We are planning on involving FTC Lawyer and Consumer Protection Lawyer to make sure that these type of scammy company gets the penalty for taking away small business's money and every business growth. This is hurting us a lot and we are definitely going after for them along with Shopify Legal Department.
At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.
更多此类应用


