ShipInsure Shipping Protection

Can’t say enough good things about ShipInsure. Noah and the team are top-tier, super easy to work with, always on it, and they genuinely care. It’s rare to find a partner that feels like an extension of your team, but that’s exactly what they’ve been for us. Setup was a breeze, support is lightning fast, and it’s been a big win for both our ops and our customers. We’ve had way fewer headaches on the shipping side, and our customers love having that extra layer of protection. If you’re on the fence, just go for it, you’ll be glad you did.

Probably worth mentioning this.

We had this app on our shopify store and because no customer used it due to our site having lower priced items we uninstalled the app.

After uninstalling it though we had a weird incident where a bot in the middle of the night used our website to add 1.00 shipinsure to dozens and dozens of carts using different people's stolen credit cards.

They managed to check out with a couple purchases and bought 1.00 worth of ship insure insurance. This was immediately fulfilled by the app/store automatically, even after we had unistalled this app.

It's resulted in chargebacks from the customers banks who's credit cards were stolen and used to make purchases on our store.

We are lucky that only 2 purchases were made because each charge back is the amount plus 15 dollars. It could have been way worse.

We see the shipinsure items were hidden on our store, uninstalled but still left in a collection. This allowed bots on google to find them as listings and automatically test those stolen credit cards and cause problems for those poor people who's cards were stolen and screw us with bank chargebacks as they do their investigation.

It could have been way worse but there are clearly some vulnerabilities in this app that might put a shopify store at risk. Just wanted to mention this incident! Hope it can be resolved or figured out.

ShipInsure has been a breeze to install and the team has been excellent to work with, providing numerous solutions for how the service appears in our Cart and Checkout. The service works as intended and has been greatly helpful for many of our customers.

Fantastic App & Outstanding Support!

We've been using ShipInsured for 30+ days and it's been a game changer for our Shopify store. The app integrates seamlessly with our existing workflow and provides us with peace of mind by automatically insuring our shipments.

Claims are easy to file and the process is fast—no complicated forms or endless follow-ups. Their customer support team is incredibly responsive and helpful whenever we've had questions.

Highly recommended for any e-commerce business looking to protect shipments and streamline their operations. A must-have tool in our fulfillment process!

Noah's support made this a great experience. It's a big relief to know that our customers with shipping issues are getting a great experience.