shipmate automatically notifies your customers by text message when their order ships and includes tracking information (if available). Well-informed customers are happy customers - plus you'll have fewer support tickets to deal with.
shipmate uses alphanumberic sender id in supported countries. This means your messages come from your business name (rather than a number) when they appear on your customers' phones.
We know that user input is not perfect, so we verify and correct all numbers before sending, using local rules in the shipping country. We also verify that numbers are mobile/cell phones and ignore any land-lines. This all happens silently and behind-the-scenes, ensuring your credits aren't wasted.
SMS with tracking is the kind of stuff that the large retailers do, day in day out, and 85% of customers in our recent survey said they wished all eCommerce sites sent sms messages when their order shipped. First impressions of your business count, and little things like this make a huge difference.
shipmate will work with any theme and there is no code, and nothing to install. It works from the first click, although you can customize it if you want to.
Modify the message sent to your customers to say anything you like, with merge fields supported. You can change the sender ID too from the app.
Click 'Get' and start sending SMSs. Free trial is 7 days and includes up to 10 messages. You can create some test orders with your mobile/cell number and mark them fulfilled if your store is quiet. This will let you experience the app as your customers will.
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