ShipMonk | Order Fulfillment , 124 reseñas

Worked with 2 other fulfillment centres before switching over to ShipMonk. Couldn't be any happier, they're AWESOME. The level of service FAR exceeds any other fulfillment company I've worked with...and at a significantly lower price.

Shipmonk has stupid high shipping. I have products that cost up to $100 to ship and they split it into two shipments AND charge the fulfillment fee for each. Which ends up being an additional $9. You will be paying the fulfillment fee monthly whether you ship the items or not. These fees are the same price as the storage fees so storage is double the price they say it is. Another thing about storage is that the allowable height of a pallet is on the lower side meaning they charge more than you can find elsewhere per pallet. When I started with them, they would reply to my emails and tickets within 24 hrs and now it takes them 4+ days. Many of the questions I ask them are for customers of mine (sometimes shipping delays and even not receiving). And then I often end up just giving my customers their money back While I wait for Shipmonk's reply. I found a company that has cheaper storage (larger pallets for same monthly fee) plus they don't charge the additional fulfillment fees AND they don't have a minimum monthly order. (The storage is literally half the price) And a HUGE advantage of this new company is the amazingly lower shipping cost. This $100 Shipping cost plus $9 fulfillment fees through Shipmonk is now only costing me a total of $30 with this new company - that includes fulfillment! (Went from $109 to $30) I unfortunately still have products in their warehouse and being charged a stupid amount. I have paid this other fulfillment company to pick them up. I will still need to pay Shipmonk a large amount on top of that for this other company to pick them up. Do not go with Shipmonk!!!

A much needed 3rd party fulfillment service that makes it possible for me to manage my online business. Very detail oriented, thorough, and supportive.

Horrible experience... Stay far away! Initially, they (Erik van Bilderbeek, Jennifer Santanna & Kerry Neysmith) promised us they can do everything we asked. We sent 50% of our inventory to them. Only to find out after they received our products that their system doesn't allow them to do so. Before launching we placed test orders to ourselves to see if Shipmonk can fulfill correctly and each time they made unacceptable mistakes. We sell underwear and they literally had measured some of our underwear products with a 7 inch height. Actual height is about 0.3". Shipmonk also weighed our products incorrectly adding a 1 pound 8 ounces weight for an underwear. Actual weight is 0.2 lbs. These measurements and weights were mistakes after our complaints getting their manager, Kerry, involved and re-measuring everything. How can they be so off? How can they be so negligent!? After 3 months of consistent issues after issues we just couldn't continue with them. 3 months of time lost. Thousands of dollars lost with Shipmonk even though all the issues were clearly theirs. They do not own up to their own mistakes. We ended up having to pay for their negligence. Highly Not Recommended! Stay Far Away! Find Another Fulfillment Center!

Everything about them is amazing! From my first sales call, to every onboarding call since, Shipmonk has been the most seamless and comforting aspect of my journey in e-commerce. They are kind, helpful, and extremely knowledgeable, and they always put me at ease. I always look forward to calls with Shipmonk reps (Shoutout to Pascalle and Charli) because I know they'll always be able to help me get my stuff sorted out especially when it seems a bit overwhelming. Can't recommend them enough!

I have had absolutely amazing experience with ShipMonks' onboarding team. I am not a technical savvy and it was not easy for me to integrate the Shopify and other online stores. But their team provided outstanding support and help, immediate response. If your assistant will be Mr. Fernando Acuna - you are the luckiest person and you are at trustworthy hands who will lead, help, and support you as long as you need him. Good luck!

After researching many different 3PL providers, I decided to go with ShipMonk for my order fulfillment. From the beginning, they have always been extremely easy to work with and attentive. Their customer service has been top notch and I am really impressed by their technology platform and how it easily connects with my Shopify Store. Their facilities are great and the robots are very cool to see in person! Highly recommend ShipMonk as your 3PL provider.

As a large subscription box business, our 3PL needs can vary greatly and often require a deep level of understanding of the fulfillment process.

Fernanda, our Shipmonk support representative, has been invaluable in suiting our business needs. The knowledge and background that she brings to our team makes a night-and-day positive impact on our 3PL experience.

I recently started with ShipMonk for my e-commerce fulfillment needs, and I was very impressed with the onboarding experience. The ShipMonk team was very helpful and responsive, and they made the process of setting up my account and getting my products into their fulfillment centers very smooth.

The onboarding process begins with a comprehensive overview of ShipMonk's services and features. This is followed by a series of hands-on workshops where you learn how to use ShipMonk's software platform to manage your inventory, process orders, and ship products to your customers.

I found the workshops to be very informative and helpful. The ShipMonk team was always available to answer my questions, and they were patient and understanding when I didn't understand something.

My experience with Joan was fantastic. Answered all my questions and made the onboarding process smooth and really easy.