Reseñas (140)

Calificación general
4,1
Recuentos por nivel de calificación
  • El 76% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 16% de las calificaciones son de 1 estrellas
23 de enero de 2018

Overall, my experience with ShipMonk has been fantastic.

I was previously using ShipBob, but they had huge problems with inventory shrinkage and didn't seem to care about my business, and I was glad to find an alternative 3PL at a competitive price point.

On virtually all fronts, ShipMonk has met or exceeded my expectations, and if or when they haven't, they've made a sincere effort to reconcile it.

Easy recommendation!

Acehackware
Estados Unidos
Más de 1 año usando la aplicación
10 de marzo de 2022

Not rating the app Im rating shipmonk. Please avoid using this fulfillment center for your company if you don’t want to risk going out of business. The worst company I’ve ever worked with. The poorest communication and messed up two huge shipments of my product costing me thousands. I’m still trying to recover

Vakandi Apparel
Estados Unidos
6 meses usando la aplicación
ShipMonk respondió 16 de marzo de 2022

Hi Vakandi Apparel,

We're very sorry to hear that your experience with ShipMonk has been anything less than perfect. Here at ShipMonk, we strive to provide all of our valued merchants world-class service.

Your situation requires a more in-depth response. We would love to get in contact with you to speak about it.

Please reach out to support@shipmonk.com or call 855-222-4601 to speak with a member of our support staff.

We hope to hear from you soon. Thank you for being a valued merchant.

Fecha de modificación: 21 de junio de 2019

Shipmonk is terrible at what a 3PL should be great at: communication with its customers, shipping time, shipping accuracy, and warehousing. They've shipped another company's products to our customers, multiple times.

Hugh & Crye
Estados Unidos
Alrededor de 1 año usando la aplicación
ShipMonk respondió 1 de junio de 2021

Hi Hugh and Crye. We hear you and we sincerely apologize if your experience was less than perfect. We would love to discuss this with you directly. Please reach out to support@shipmonk.com for further contact, we'd love to hear from you. Thank you for taking the time to reach out, and we hope to hear from you soon.

23 de enero de 2018

Love shipmonk integrations, it makes it super easy to manage my business.

Whyandwhale
Estados Unidos
Alrededor de 1 año usando la aplicación
9 de agosto de 2023

I now have 2 accounts with Shipmonk and they have been great overall! Just opened my 2nd account with them and Joan in the onboarding team was exemplary! She really went above and beyond to get our store live quickly as we immediately had several orders that had to be fulfilled quickly! Enzo also jumped in and was great but Joan really stuck with us and made sure we could get set up fast!

Sleek Air
Estados Unidos
12 días usando la aplicación
27 de abril de 2022

Shipmonk has stupid high shipping. I have products that cost up to $100 to ship and they split it into two shipments AND charge the fulfillment fee for each. Which ends up being an additional $9. You will be paying the fulfillment fee monthly whether you ship the items or not. These fees are the same price as the storage fees so storage is double the price they say it is. Another thing about storage is that the allowable height of a pallet is on the lower side meaning they charge more than you can find elsewhere per pallet. When I started with them, they would reply to my emails and tickets within 24 hrs and now it takes them 4+ days. Many of the questions I ask them are for customers of mine (sometimes shipping delays and even not receiving). And then I often end up just giving my customers their money back While I wait for Shipmonk's reply. I found a company that has cheaper storage (larger pallets for same monthly fee) plus they don't charge the additional fulfillment fees AND they don't have a minimum monthly order. (The storage is literally half the price) And a HUGE advantage of this new company is the amazingly lower shipping cost. This $100 Shipping cost plus $9 fulfillment fees through Shipmonk is now only costing me a total of $30 with this new company - that includes fulfillment! (Went from $109 to $30) I unfortunately still have products in their warehouse and being charged a stupid amount. I have paid this other fulfillment company to pick them up. I will still need to pay Shipmonk a large amount on top of that for this other company to pick them up. Do not go with Shipmonk!!!

Drift Bliss
Estados Unidos
5 meses usando la aplicación
ShipMonk respondió 7 de junio de 2022

Hi Hans,
We apologize if your experience with us has been less than perfect. As ShipMonk, we strive to provide a world-class experienced to our merchants and its clear that expectations of service did not quick match up.

In response to your notes:
1.) Shipping Charges:
We're showing your account average shipping fee is substantially below your stated fee here. We suggest this is reviewed with our Client Success team immediately.

We also noticed the average weight of your shipments increased in February of 2022, which may explain for the change in shipping costs you are reporting. To example, heavier, oversized items typically incur more shipping cost. ShipMonk provides transparent, line item billings, so we're happy to review any specific orders in question and their resultant charges.

2.) Pick Fees - We're showing your account average pick fee is substantially below your claim here. We suggest this is reviewed with our Client Success team immediately.

3.) Monthly minimums - We do charge monthly minimums which are typical a result of the pallet storage you are utilizing in the fulfillment center. We're 100% transparent with all accounts regarding the costs of these fees (before and after account sign up) and are happy to review them with you via a meeting with our Client Success team.

4.) Response Times:
We strive to respond to all inquiries within 24 hours. We apologize for the delayed response from our Happiness Engineer team and are reviewing your prior tickets internally w/ the Client Success team to see what we could have done to better handle your requests in the course of managing your account.

A senior member of our Happiness Engineer team will be reaching out to you to discuss your feedback for improvement to the account. Thank you again for being a valued merchant. We hope to hear from you soon so this is resolved to your satisfaction.

Thank you

ShipMonk

14 de enero de 2019

Terrible. Absolute nightmare the last few months we were with them. Cost us thousands of dollars in documented direct losses due to numerous shipping mistakes and lost and/or misplaced inventory on orders for just one account alone. We were assessed chargebacks, fees and losses due to inaccurate carton contents, shipments that were short units, shipments that were over units, late shipments and packages that were missing necessary documents.
Numerous emails and calls to them communicating instructions and identifying concerns and issues but they still made repeated mistakes. Repeatedly provided us with inaccurate info regarding shipments and status. Due to inaccurate inventory numbers, we repeatedly asked them to provide us with an inventory report but took them weeks to provide.

Jala
Estados Unidos
12 meses usando la aplicación
ShipMonk respondió 1 de junio de 2021

Thank you for leaving feedback, Jala. We hear you — misplaced or lost inventory is an incredibly frustrating ordeal, and we want to hopefully rectify this issue. Could you please reach out to us at support@shipmonk.com for further discussion? We look forward to hearing from you soon.

10 de mayo de 2019

App works well, only problem is inventory isnt always updated. They definitely need to fix that because you have to call them to figure it out

Munch Addict
Estados Unidos
11 meses usando la aplicación
Fecha de modificación: 31 de marzo de 2019

Shipmonk is a great order fulfillment center for eCommerce especially for young startup companies.. Quick Customer service and great online application/platform are among their main benefits. We have integrated ours with Shopify store. Two locations in CA and FL can help you optimize shipping costs.

We can highly recommend it

SexyFloaties
Estados Unidos
10 meses usando la aplicación
30 de enero de 2019

The app integration was fast and easy. We hired Shipmonk to fulfill orders for our startup business on Shopify. We were assigned a designated Happiness Engineer (HE) who walked us through an onboarding session to get our team familiarized with the system. Our fulfillment and shipping required custom packing specifications depending on the platform/store orders were processed from and the team was able to work with us on this. When our HE was not available, it was easy to reach out to Shipmonk for assistance by submitting a ticket online in which we would receive a response within 24 hours. The only drawback that we experience is the communication between pacific and eastern time. Although our company is based in California, we preferred the Florida warehouse to complete our order fulfillment. Overall, we are satisfied with Shipmonk’s services and team of professionals.

Blooms Privé
Estados Unidos
9 meses usando la aplicación