ShipMonk | Order Fulfillment

If you love having angry and confused customers or if you love refunding and canceling orders, shipmonk is the perfect choice for you.

Shipmonk is only interested in getting your money.

They can take up to ten days to dispatch a parcel, there is zero accountability or apologies for staff. If you ask why a parcel hasn't shipped, they will mark it as shipped to get you off their back, but the ...

I have been running businesses for 30+ years, and I can say, without a doubt, that no single business I have ever worked with has damaged the reputation of my company more than ShipMonk. Make no mistake, ShipMonk is a sales company, and cares very little for their customers once they have signed you up. I strongly urge you to go back through Shopify’s reviews from 2020 and early 2021. Recently, ...

I was really excited to work with Shipmonk, their service seemed really great. However after 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred. Pros: Easy to use integrated software that syncs with Shopify and also automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being ...

Shipmonk is terrible at what a 3PL should be great at: communication with its customers, shipping time, shipping accuracy, and warehousing. They've shipped another company's products to our customers, multiple times.

I am looking forward to never having to work with this disaster of a business again. We have issues with them on a weekly basis and their support is almost nonexistent. We have been assigned new account managers several times over the past few months. Their billing is almost always incorrect, they love to charge for made-up expenses and then not be able to provide sufficient justification for ...

AN UPDATE WITH ANOTHER HORRIBLE CUSTOMER SERVICE EXPERIENCE:

i had to ship a wholesale order that weighs 60 lbs via USPS which normally would cost around $90 via USPS (nonnegotiated rates) , they charged me $527!!!
and the insane part is that since it was a wholesale order, the cost of shipping was TBD until the package was picked up by USPS which is too late. i call to let them know to ...

SHITTY APP AND SHITTY PROVIDER! STAY AWAY FROM BY ALL MEANS!

I have used ShipMonk for a few months. From the first moment, I had a horrible experience. When something is horrible from the beginning, it is horrible throughout all of the time.

Communication is HORRIBLE. They kept making on-going MISTAKES all the time. They were giving me FALSE pricing. When I wanted to stop my relationship with ...

Update (10 Nov 2022): Amanda has helped me with this issue, but I'm sorry I'm not going to remove this review until the ASN-932731 issue is solved. There is a total of 33 cartons but not even 5 cartons are received. UPS says the packages were already received since October 4!! Worst experience ever!!! Stay away, either you are a small or big business!! I've lost over $35,000 WORTH OF INVENTORY ...

Terrible. Absolute nightmare the last few months we were with them. Cost us thousands of dollars in documented direct losses due to numerous shipping mistakes and lost and/or misplaced inventory on orders for just one account alone. We were assessed chargebacks, fees and losses due to inaccurate carton contents, shipments that were short units, shipments that were over units, late shipments and ...

Shipmonk is crushing. They lost our inventory, they shipped bad product, shipped empty boxes. Incorrect SKUs. Miss assigned. They overcharged us. And they take 3 weeks to get any project done. Save yourself the money and go with any other 3pl. We had 10s of negative reviews and slowed down our iventory ordering by 3 months because of this.