Reseñas (140)

Calificación general
4,1
Recuentos por nivel de calificación
  • El 76% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 16% de las calificaciones son de 1 estrellas
Fecha de modificación: 18 de diciembre de 2019

If you love having angry and confused customers or if you love refunding and canceling orders, shipmonk is the perfect choice for you.

Shipmonk is only interested in getting your money.

They can take up to ten days to dispatch a parcel, there is zero accountability or apologies for staff. If you ask why a parcel hasn't shipped, they will mark it as shipped to get you off their back, but the ...

Oliver Coen
Reino Unido
Más de 1 año usando la aplicación
ShipMonk respondió 1 de junio de 2021

Thank you for your feedback, and thank you for trusting us to be your logistics partner. We sincerely apologize for any shortcomings on our end, Oliver, and have forwarded ...

Fecha de modificación: 4 de octubre de 2021

I have been running businesses for 30+ years, and I can say, without a doubt, that no single business I have ever worked with has damaged the reputation of my company more than ShipMonk. Make no mistake, ShipMonk is a sales company, and cares very little for their customers once they have signed you up. I strongly urge you to go back through Shopify’s reviews from 2020 and early 2021. Recently, ...

Wearbands
Estados Unidos
Más de 1 año usando la aplicación
ShipMonk respondió 11 de octubre de 2021

Hi Wearbands. We apologize that your experience with us has been anything less than perfect. At ShipMonk, we strive to provide world-class service to all of our valued ...

21 de enero de 2022

I was really excited to work with Shipmonk, their service seemed really great. However after 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred. Pros: Easy to use integrated software that syncs with Shopify and also automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being ...

YoshiZen
Estados Unidos
Alrededor de 1 año usando la aplicación
ShipMonk respondió 3 de febrero de 2022

Hi YoshiZen,

We're sorry to hear that your experience with us was anything less than perfect. Here at ShipMonk, we strive to provide world-class service to all of our ...

Fecha de modificación: 21 de junio de 2019

Shipmonk is terrible at what a 3PL should be great at: communication with its customers, shipping time, shipping accuracy, and warehousing. They've shipped another company's products to our customers, multiple times.

Hugh & Crye
Estados Unidos
Alrededor de 1 año usando la aplicación
ShipMonk respondió 1 de junio de 2021

Hi Hugh and Crye. We hear you and we sincerely apologize if your experience was less than perfect. We would love to discuss this with you directly. Please reach out to ...

Fecha de modificación: 10 de enero de 2023

I am looking forward to never having to work with this disaster of a business again. We have issues with them on a weekly basis and their support is almost nonexistent. We have been assigned new account managers several times over the past few months. Their billing is almost always incorrect, they love to charge for made-up expenses and then not be able to provide sufficient justification for ...

Foot Cardigan
Estados Unidos
Alrededor de 1 año usando la aplicación
ShipMonk respondió 19 de agosto de 2022

Good Morning Foot Cardigan -
We would love to speak more regarding the complicated issues you've encountered with us. We're sorry this experience has been less than perfect ...

25 de agosto de 2023

AN UPDATE WITH ANOTHER HORRIBLE CUSTOMER SERVICE EXPERIENCE:

i had to ship a wholesale order that weighs 60 lbs via USPS which normally would cost around $90 via USPS (nonnegotiated rates) , they charged me $527!!!
and the insane part is that since it was a wholesale order, the cost of shipping was TBD until the package was picked up by USPS which is too late. i call to let them know to ...

DR WIMA BEAUTY
Estados Unidos
Alrededor de 1 año usando la aplicación
ShipMonk respondió 28 de agosto de 2023

Dear Dr. Wima Beauty,

We are sorry if you have encountered any issues with shipping your products or utilizing our software to execute orders the way you intended. Our team ...

16 de octubre de 2019

SHITTY APP AND SHITTY PROVIDER! STAY AWAY FROM BY ALL MEANS!

I have used ShipMonk for a few months. From the first moment, I had a horrible experience. When something is horrible from the beginning, it is horrible throughout all of the time.

Communication is HORRIBLE. They kept making on-going MISTAKES all the time. They were giving me FALSE pricing. When I wanted to stop my relationship with ...

UpSpirit
Estados Unidos
Alrededor de 1 año usando la aplicación
ShipMonk respondió 1 de junio de 2021

UpSpirit, we hear you and we sincerely apologize if your experience was less than perfect. We would love to discuss this with you directly. Please reach out to support@ ...

Fecha de modificación: 10 de noviembre de 2022

Update (10 Nov 2022): Amanda has helped me with this issue, but I'm sorry I'm not going to remove this review until the ASN-932731 issue is solved. There is a total of 33 cartons but not even 5 cartons are received. UPS says the packages were already received since October 4!! Worst experience ever!!! Stay away, either you are a small or big business!! I've lost over $35,000 WORTH OF INVENTORY ...

Luxx Store
Estados Unidos
Alrededor de 1 año usando la aplicación
ShipMonk respondió 6 de octubre de 2022

Hello,
We sincerely apologize that you have had a negative experience with our 3PL, and that there are some issues with confirming your inventory. We've updated our Client ...

14 de enero de 2019

Terrible. Absolute nightmare the last few months we were with them. Cost us thousands of dollars in documented direct losses due to numerous shipping mistakes and lost and/or misplaced inventory on orders for just one account alone. We were assessed chargebacks, fees and losses due to inaccurate carton contents, shipments that were short units, shipments that were over units, late shipments and ...

Jala
Estados Unidos
12 meses usando la aplicación
ShipMonk respondió 1 de junio de 2021

Thank you for leaving feedback, Jala. We hear you — misplaced or lost inventory is an incredibly frustrating ordeal, and we want to hopefully rectify this issue. Could you ...

Fecha de modificación: 10 de febrero de 2019

Shipmonk is crushing. They lost our inventory, they shipped bad product, shipped empty boxes. Incorrect SKUs. Miss assigned. They overcharged us. And they take 3 weeks to get any project done. Save yourself the money and go with any other 3pl. We had 10s of negative reviews and slowed down our iventory ordering by 3 months because of this.

Blush and Bar
Estados Unidos
8 meses usando la aplicación
ShipMonk respondió 1 de junio de 2021

We’re deeply sorry that your inventory was not managed in a satisfactory way. As a growing company, we strive to provide the best possible service for our merchants, which is ...