ShipMonk | Order Fulfillment

My onboarding associate, Katie was excellent. She was knowledgeable about all the processes, patient with all my questions, and thoughtfully thought through my questions to provide solutions to my issues.

Awesome service for your fulfillment needs! Never experienced such a great customer service experience. What I like most is the customer service which is extremely professional. Also, I liked the software which is extremely user-friendly. Highly recommended!

transitioning to a warehouse from in house fulfillment was a really huge step for my business. searched for a long time to find the right fulfillment center that checked all the boxes for Wild Woods.

initially it was a huge learning curve for me - im not very tech savvy so some of the onboarding process was challenging for me to understand.
luckily I was able to contact a shipmonk team member very easily every time I would call in. they answered all of my questions, screen-shared with me, & walked me through certain processes I didnt full understand.

recently we have decided to sell on amazon, and I was worried it was going to be a really difficult process to have our invnentory split between shipmonk and FBA but after speaking with customer service at shipmonk they explained everything and the process is really quite easy. shipmonk is familiar with amazons receiving guidelines and all I have to do is submit an order and add to the notes that its going to an amazon warehouse and they literally take care of the rest. I am really impressed!!

matthew scherer has helped me immensley, he is very in depth when explaining things- always gets back to me right away with email and has just been a blessing in helping me anytime I have needed it! amanda jones, & sarah box have also been a huge help in various requests I have called in about.

I am really happy with our choice to go with shipmonk. now that I understand the system on a better level, everything is easier and more fluid.

thanks guys!

I had an outstanding experience with Joan Trigoso at ShipMonk. Joan's expertise and dedication made setting up my account a breeze. They patiently guided me through the process, addressing all my questions with clear explanations. Joan's attention to detail and commitment to customer satisfaction truly impressed me. I now feel confident and well-prepared to utilize ShipMonk for my fulfillment needs.

Great for all startups! The setup process is super easy, and allowed my subscription business to delegate fulfillment even though we were small.

Such a wonderful experience in my onboarding with the team at Shipmonk! They made sure that all my questions were answered and promptly. I recommend them for any e-commerce platform.

Love Shipmonk! Fulfilling orders is seamless; my customers are super satisfied, and the interface is a breeze. I can see my entire shipping ecosystem at once. :)

Love the customer service and the amount of support I received during my onboarding process! I'm anxiety-prone especially when it comes to getting started with something new and ShipMonk has been a great help...plus good vibes all around! The software is easy to use as well and has everything I need.

Shipmonk is a true fulfillment partner. We have the assurance that the most important part of our business (deliveries) is going smoothly. It's plug and play once you're in their system! We focus on sales, and our partner Shipmonk takes care of the rest!

Excellent service!

The onboarding process was entirely done by them within 24 hours and everything was easily set up.

Integrates very well with shopify and automatically manages and fulfills orders and inventory.

Good shipping rates and fast delivery times.

Impeccable customer service, responds and resolves issues as fast as they can.

Overall great experience!