ShipMonk | Order Fulfillment

Shipmonk customer service is second to none. With no previous experience in logistics I was a little concerned with how the process may turn out, but their customer service have had prompt answers to any concerns. Wether by email or phone, there is always a kind someone on hand to help! Thank you, Shipmonk

The team, answered all my questions kindly and easily. Instructions were clear they were easy to reach, and above all provided me with the best experience in 3PL industry unlike any other. Thank you once again Katie for your professionalism and kindness

transitioning to a warehouse from in house fulfillment was a really huge step for my business. searched for a long time to find the right fulfillment center that checked all the boxes for Wild Woods.

initially it was a huge learning curve for me - im not very tech savvy so some of the onboarding process was challenging for me to understand.
luckily I was able to contact a shipmonk team member very easily every time I would call in. they answered all of my questions, screen-shared with me, & walked me through certain processes I didnt full understand.

recently we have decided to sell on amazon, and I was worried it was going to be a really difficult process to have our invnentory split between shipmonk and FBA but after speaking with customer service at shipmonk they explained everything and the process is really quite easy. shipmonk is familiar with amazons receiving guidelines and all I have to do is submit an order and add to the notes that its going to an amazon warehouse and they literally take care of the rest. I am really impressed!!

matthew scherer has helped me immensley, he is very in depth when explaining things- always gets back to me right away with email and has just been a blessing in helping me anytime I have needed it! amanda jones, & sarah box have also been a huge help in various requests I have called in about.

I am really happy with our choice to go with shipmonk. now that I understand the system on a better level, everything is easier and more fluid.

thanks guys!

Such a wonderful experience in my onboarding with the team at Shipmonk! They made sure that all my questions were answered and promptly. I recommend them for any e-commerce platform.

We love Shipmonk! Great support and helps our business tremendously.

It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work

We've been with Shipmonk for about 2 years now and they only keep getting better! Happy to see an app plugin for Shopify now.

I have had absolutely amazing experience with ShipMonks' onboarding team. I am not a technical savvy and it was not easy for me to integrate the Shopify and other online stores. But their team provided outstanding support and help, immediate response. If your assistant will be Mr. Fernando Acuna - you are the luckiest person and you are at trustworthy hands who will lead, help, and support you as long as you need him. Good luck!

Excellent. Great support team and we've got the most responsive and helpful shipping manager any company could ask for. Super easy to use and love the new UI!

ShipMonk has been a really great partner with excellent customer service. Like everywhere, last year with the pandemic and then a blow out November/December, and then lingering effects of COVID-19 there were several unavoidable issues and delays but it is very clear ShipMonk had the leadership and strategy on how to come out of it and put in a lot of new tactics to make sure they are in a better position next year. They are continually improving and making things better which is something important with any partner. We recommend them!