评论 (140)

整体评分
4.1
每个评分等级的数量
  • 76% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 16% 的评分是 1 星
编辑时间:2019年2月10日

Shipmonk is crushing. They lost our inventory, they shipped bad product, shipped empty boxes. Incorrect SKUs. Miss assigned. They overcharged us. And they take 3 weeks to get any project done. Save yourself the money and go with any other 3pl. We had 10s of negative reviews and slowed down our iventory ordering by 3 months because of this.

Blush and Bar
美国
8个月 人在使用应用
ShipMonk已回复 2021年6月1日

We’re deeply sorry that your inventory was not managed in a satisfactory way. As a growing company, we strive to provide the best possible service for our merchants, which is ...

2023年6月28日

Our onboarding rep, David Lowthorp, went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - David made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day ...

Duster Los Angeles
美国
19天 人在使用应用
2022年3月10日

Not rating the app Im rating shipmonk. Please avoid using this fulfillment center for your company if you don’t want to risk going out of business. The worst company I’ve ever worked with. The poorest communication and messed up two huge shipments of my product costing me thousands. I’m still trying to recover

Vakandi Apparel
美国
6个月 人在使用应用
ShipMonk已回复 2022年3月16日

Hi Vakandi Apparel,

We're very sorry to hear that your experience with ShipMonk has been anything less than perfect. Here at ShipMonk, we strive to provide all of our valued ...

2019年5月10日

App works well, only problem is inventory isnt always updated. They definitely need to fix that because you have to call them to figure it out

Munch Addict
美国
11个月 人在使用应用
2023年8月9日

I now have 2 accounts with Shipmonk and they have been great overall! Just opened my 2nd account with them and Joan in the onboarding team was exemplary! She really went above and beyond to get our store live quickly as we immediately had several orders that had to be fulfilled quickly! Enzo also jumped in and was great but Joan really stuck with us and made sure we could get set up fast!

Sleek Air
美国
12天 人在使用应用
2022年4月27日

Shipmonk has stupid high shipping. I have products that cost up to $100 to ship and they split it into two shipments AND charge the fulfillment fee for each. Which ends up being an additional $9. You will be paying the fulfillment fee monthly whether you ship the items or not. These fees are the same price as the storage fees so storage is double the price they say it is. Another thing about ...

Drift Bliss
美国
5个月 人在使用应用
ShipMonk已回复 2022年6月7日

Hi Hans,
We apologize if your experience with us has been less than perfect. As ShipMonk, we strive to provide a world-class experienced to our merchants and its clear that ...

2021年7月1日

Horrible experience... Stay far away! Initially, they (Erik van Bilderbeek, Jennifer Santanna & Kerry Neysmith) promised us they can do everything we asked. We sent 50% of our inventory to them. Only to find out after they received our products that their system doesn't allow them to do so. Before launching we placed test orders to ourselves to see if Shipmonk can fulfill correctly and each time ...

WAMA Underwear
美国
4个月 人在使用应用
ShipMonk已回复 2021年7月1日

Hi WAMA Underwear. Thank you for your feedback, and we apologize that your experience with us has been less than perfect. We have forwarded your feedback to our Customer ...

2023年5月19日

My Etsy small business has been integrated with ShipMonk about three months ago and I have had nothing but a great experience. The onboarding process was complicated but thanks to the Onboarding Associate Katie Foss who is very knowledgeable, patient, and professional it went smoothly as well as shipping and ordering since then. Katie was very helpful with pricing and rates when it came to ...

Platanza JD
美国
1天 人在使用应用
2018年1月23日

I have used Shipmonk's services for about a year and they are very helpful in growing my business. They are always there to help and deliver high quality service. I'm happy to have found them! -David from Today Is Art Day

Today Is Art Day
加拿大
3分钟 人在使用应用
2025年1月17日

RoC® Skincare
美国
接近3年 人在使用应用