评论 (131)

整体评分
4.3
每个评分等级的数量
  • 77% 的评分是 5 星
  • 5% 的评分是 4 星
  • 0% 的评分是 3 星
  • 2% 的评分是 2 星
  • 16% 的评分是 1 星
2024年2月9日

Thank goodness for Louis Vedosky and his team at ShipMonk! We had a difficult situation pop up and his professionalism and leadership made all the difference with our project! Without him, I think we could have had a very stressful day! Thank you Louie!

Exoceuticals
美国
9个月 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review! We're glad to hear that Louis has provided you with such wonderful support; we've shared your feedback with him and the entire Client Experience team. We're always committed to ensuring your business thrives, so please let us know whenever you need anything else.

2023年12月12日

Love Shipmonk super easy to set up and to work with! Particularly enjoy working with our happiness engineer Matthew S!

ROGUE STUDIO
瑞士
大约2年 人在使用应用
2024年4月16日

Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation.

Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.

US TTSWTRS Official Online Shop
美国
大约1年 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review! We're happy to hear that you have had such an excellent experience with Sarah. We've shared your feedback with her and the entire customer service team. Please let us know if we can ever assist you with anything else, and thank you for being a valued ShipMonk client!

2024年5月15日

Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.

AmorSui
美国
9天 人在使用应用
2024年4月6日

Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!

Bloom Healthy Cooking
美国
11天 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the feedback! At ShipMonk, we prioritize customer service, so we're very glad to hear that our team members have provided you with that. Please let us know if there is ever anything else your business needs; we're here to set you up for success on all fronts.

2024年4月11日

I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.

Kismet Pets
美国
16天 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review. We are sorry that your onboarding process was intensive, but we're glad that our support team was able to guide you through in detail, and that you've found the app easy to use. We have noted your feedback so we can continue to optimize our systems so they become increasingly user-friendly. Please let us know if there is ever anything else we can do to help you and your business.

2024年1月28日

I had an outstanding experience with Joan Trigoso at ShipMonk. Joan's expertise and dedication made setting up my account a breeze. They patiently guided me through the process, addressing all my questions with clear explanations. Joan's attention to detail and commitment to customer satisfaction truly impressed me. I now feel confident and well-prepared to utilize ShipMonk for my fulfillment needs.

Helafit
美国
7个月 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review. We're happy to hear that Joan has provided you with exceptional customer service, and we've shared the feedback with her. Our Client Experience team wants to ensure every aspect of your fulfillment needs are being met, so please don't hesitate to reach out to us for any additional help in the future.

2024年11月18日

We’ve been working with ShipMonk for over half a year now and their commitment to customer service and reliability has truly impressed us. During the recent Canada Post strike—an incredibly challenging time for our business—ShipMonk went above and beyond to ensure our operations continued without disruption. They seamlessly transitioned our shipments to FedEx Ground the same day, giving us peace of mind and ensuring our customers weren’t left waiting.

The onboarding process with ShipMonk was challenging, but it's understandable, given the breadth of industries they serve. They’ve designed their systems to cater to various needs, and their effort to ensure everything works smoothly is worth it.

What stands out most is their accommodating nature and their support for our team. ShipMonk consistently demonstrates a willingness to adapt and go the extra mile, which is rare in logistics. We truly enjoy working with them.

If you’re looking for a partner that truly prioritizes your success, ShipMonk is a fantastic choice. Thank you for your incredible service during this busy and challenging season—we genuinely appreciate the difference you’ve made for our business!

Forage Hyperfoods
加拿大
6个月 人在使用应用
2024年3月25日

Our Happiness Engineer, Daniel S, is a gem! Incredibly caring, helpful and responsive. Has helped us brainstorm workarounds for the nuances of our fulfillment needs.

Conscious Step
美国
6个月 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review! Our Happiness Engineers care about ensuring every client is taken care of. We're glad that Daniel S has provided you with that kind of exceptional, personalized service and we've shared your feedback with him and the support team. Please reach out if you ever need anything else.

2024年4月10日

They always get back to you in a timely manner and they are very efficient.

Rain Eye Drops Store
美国
3个月 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review! We're happy to hear our support team is always able to assist you in a timely manner.