评论 (140)

整体评分
4.1
每个评分等级的数量
  • 76% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 16% 的评分是 1 星
2024年5月13日

Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.

Sniffies HUSH
美国
4个月 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for telling us about your experience with ShipMonk. We're so glad you've seen the benefits of our services and that your business has been able to grow and scale successfully. We are here for you as you continue to expand. Please let us know if there is ever anything more our customer service team can do to assist you.

2024年4月6日

Any company should prioritize having a great customer service team and that's what ShipMonk has. We encounter issues but that's normal in any business. The important thing is clients are heard and solutions are provided. Thanks to the Happiness Engineers who helped us - Brenajah and Matthew - and looking forward to great things ahead!

Bloom Healthy Cooking
美国
11天 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the feedback! At ShipMonk, we prioritize customer service, so we're very glad to hear that our team members have provided you with that. Please let us know if there is ever anything else your business needs; we're here to set you up for success on all fronts.

2024年4月16日

Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation.

Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.

US TTSWTRS Official Online Shop
美国
大约1年 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review! We're happy to hear that you have had such an excellent experience with Sarah. We've shared your feedback with her and the entire customer service team. Please let us know if we can ever assist you with anything else, and thank you for being a valued ShipMonk client!

2024年4月11日

I have been onboarding with ShipMonk which is a complicated and difficult process in the best of circumstances. The ship monk app is easy to use and comprehensive. The onboarding support team goes the extra mile to ensure everything works the way it needs to. Highly recommend so far.

Kismet Pets
美国
4天 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review. We are sorry that your onboarding process was intensive, but we're glad that our support team was able to guide you through in detail, and that you've found the app easy to use. We have noted your feedback so we can continue to optimize our systems so they become increasingly user-friendly. Please let us know if there is ever anything else we can do to help you and your business.

2024年3月25日

Our Happiness Engineer, Daniel S, is a gem! Incredibly caring, helpful and responsive. Has helped us brainstorm workarounds for the nuances of our fulfillment needs.

Conscious Step
美国
6个月 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review! Our Happiness Engineers care about ensuring every client is taken care of. We're glad that Daniel S has provided you with that kind of exceptional, personalized service and we've shared your feedback with him and the support team. Please reach out if you ever need anything else.

2024年4月10日

They always get back to you in a timely manner and they are very efficient.

Rain Eye Drops Store
美国
3个月 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review! We're happy to hear our support team is always able to assist you in a timely manner.

2018年1月23日

We love Shipmonk! Great support and helps our business tremendously.

Smartbedding
美国
接近7年 人在使用应用
编辑时间:2020年7月5日

It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work

Babe Cosmetics
美国
6年多 人在使用应用
2018年1月23日

We've been with Shipmonk for about 2 years now and they only keep getting better! Happy to see an app plugin for Shopify now.

Teething Egg
美国
6年多 人在使用应用
2021年6月24日

We love using ShipMonk their customer service is the best and with dedicated "happiness engineers" there are real people that can help solve fullfillment issues. They are an extention of our customer service and we appreciate their quick response times and attention to detail.

HAY! Straws
美国
接近6年 人在使用应用