评论 (140)

整体评分
4.1
每个评分等级的数量
  • 76% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 16% 的评分是 1 星
2024年6月28日

Very responsive and helpful Customer service, Specially good experience with Anthony!

Dote Wellness
美国
1年多 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for providing feedback on ShipMonk's customer service team. We are so glad to hear that the team, and Anthony in particular, have provided you with a great experience.

2024年3月25日

Our Happiness Engineer, Daniel S, is a gem! Incredibly caring, helpful and responsive. Has helped us brainstorm workarounds for the nuances of our fulfillment needs.

Conscious Step
美国
6个月 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review! Our Happiness Engineers care about ensuring every client is taken care of. We're glad that Daniel S has provided you with that kind of exceptional, personalized service and we've shared your feedback with him and the support team. Please reach out if you ever need anything else.

2024年5月15日

Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.

AmorSui
美国
9天 人在使用应用
2024年4月10日

They always get back to you in a timely manner and they are very efficient.

Rain Eye Drops Store
美国
3个月 人在使用应用
ShipMonk已回复 2024年7月9日

Thank you for the review! We're happy to hear our support team is always able to assist you in a timely manner.

2018年1月23日

We love Shipmonk! Great support and helps our business tremendously.

Smartbedding
美国
接近7年 人在使用应用
编辑时间:2020年7月5日

It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work

Babe Cosmetics
美国
6年多 人在使用应用
2018年1月23日

We've been with Shipmonk for about 2 years now and they only keep getting better! Happy to see an app plugin for Shopify now.

Teething Egg
美国
6年多 人在使用应用
2021年6月24日

We love using ShipMonk their customer service is the best and with dedicated "happiness engineers" there are real people that can help solve fullfillment issues. They are an extention of our customer service and we appreciate their quick response times and attention to detail.

HAY! Straws
美国
接近6年 人在使用应用
2018年1月23日

Excellent. Great support team and we've got the most responsive and helpful shipping manager any company could ask for. Super easy to use and love the new UI!

Getbetterback
美国
4年多 人在使用应用
2021年7月7日

ShipMonk has been a really great partner with excellent customer service. Like everywhere, last year with the pandemic and then a blow out November/December, and then lingering effects of COVID-19 there were several unavoidable issues and delays but it is very clear ShipMonk had the leadership and strategy on how to come out of it and put in a lot of new tactics to make sure they are in a better position next year. They are continually improving and making things better which is something important with any partner. We recommend them!

Dang Foods
美国
4年多 人在使用应用