ShipMonk | Order Fulfillment

We've worked with many fulfillment partners over the years. Shipmonk is one of the best platforms we've used and it is constantly improving. Their support is also one of the best we've experienced. Recent expansion has put a slight strain on their team, as we've cycled through several "Happiness Engineers" in the past year, but they do their best and response time remains quite fast. Their MonkProtect service has been a real game changer for us, allowing us to handle shipping and fulfillment claims with basically no friction: it's a win for our customers and for us.

Great customer experience provided by Antonio! He is great! He really understands what has to be done in order ensure everything is working correctly. He takes the extra mile to make sure we are getting the best service.

An amazing user friendly platform! The service is excellent and I can always trust Shipmonk to get the job done.

I am giving ShipMonk a 5-Star review for various reasons! "SIMPLICITY" would be one word to describe the overall user experience and business experience with ShipMonk. They have made a phenomenal job at Simplifying the entire process from Shopify integration to receiving your products in their warehouses and shipping them globally. They have a truly dedicated and devoted Customer Service team to help you every step of the way. Their international shipping rates are attractive and that has been much appreciated by our customers. Working with ShipMonk has been a plain-sailing journey. ShipMonk has made it possible for me to run my business remotely from anywhere in the world which I am truly appreciative and grateful for.

Cheers,
Toulaish, CEO, Sleep-Bliss

Love Shipmonk super easy to set up and to work with! Particularly enjoy working with our happiness engineer Matthew S!

Awesome experience working with Shipmonk! The service is amazing! I was able to focus on sales and engagement rather than spending hours fulfilling orders!

The ShipMonk team has been great to us! They website is great and user experience is good. Allows us to do alot automatically instead of manually. Bania in particular is amazing

We had a few challenges to work through, and Josh Callaway helped to resolve them within 48 hours. He has been very effective and communicated well throughout the whole process. 5 stars.

We used another 3PL that had confusing pricing - with Shipmonk they are upfront and easy to understand. After a six month trial, we just added another brand to their platform ⭐️⭐️⭐️⭐️⭐️!!

Honestly the transition to a 3PL was not easy nor quick. However since we found Shipmonk we felt confident Shipmonk could take us to the next level as far as of fulfillment and storage.

Our Happiness Engineer is amazing, she's trustworthy, she assist us with any issues that may arise. I'm happy to say the communication we have developed is hard to find.

In the beginning we would meet weekly until we got the hang of things, then monthly to now only if needed.

Their SOPs are within regular expectations, nothing crazy or out of this world.

I would definitely recommend using their services, I do recommend to do some research and ask as many questions, so there are no unmet expectations or surprises.