ShipMonk | Order Fulfillment

I had a disappointing experience, The quality of service was not up to expectations, and the handling of my inventory was poor. Following the instructions of one of the agents, I sent my products properly packed for protection. However, upon receiving the merchandise, the items were delivered incorrectly, one by one in envelopes, instead of being kept in the condition they were sent in. This not ...

Horrible customer service system. Bunch of run around and no key point of contact. Nightmare.and they use shipping companies that don't track so it says label printed and customers are pissed and think we are lying and report us for fraud. So horrible.

The Shipmonk team is lazy, messy, sloppy and corrupt. They do not use FIFO for picking and packing inventory. They regularly lose goods. Their packing is outrageously sloppy, they have regular billing errors, Their inventory data is always wrong, they will never give you credit if they lose your inventory and worst of all they make it almost impossible to leave. In order to terminate a ...

No problem with the App, but awful, awful customer service. Stay far away.

The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough.

When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account.

If our customer service ...

Stay away, Shipmonk has been an headache for our business for the past year.
We have been working with them for over 3 years.
WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake.
They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged ...

I would summarise the issues with this shipment provider, all based on our work with them for almost 10 months. 1) You will never see transparent pricing, they display only shipment and handling fees to you, the rest is being charged on the background. So your actual bill is never known, until u dig into this.
2) Loosing packages all the time, in our case is $300 worth of parcel. When they do ...

I would NEVER recommend this fulfillment company to anyone... especially a startup that is trying to build their reputation. Shipmonk has been the biggest headache for me. I am the founder of my company and have direct interaction with the Shipmonk team and software on a daily basis. They have lost my product (numerous times) and blame me for it every time. Never apologizing even once it is found ...

By far the worse company ever!! Please do not do business with them unless you like losing money. They will never take responsibility, overcharge you and shift blame every chance they get. I've lost major account/sales cause i've done business based on their empty promises. Very poor service in terms of responding clients concerns; when they are going to ship out and send packages, it will take ...

What fulfillment company locks you into a contract and charges you to get your goods back if you're not pleased with their service!? Horrible experience, the charged us almost 3x more than our current fulfillment provider. The system in which inventory is imported is confusing at best. My gut feeling is the measurements are off so they can charge more for storage. we were paying more than 2x what ...

Heed these warnings... if you like to stay in business.

We have been using Shipmonk for over 2 years. Their customer service is ok and so is their application but they will kill your startup with their ridiculous minimums and storage fees. To make it worse they you cannot trust what shipping they quote you, they will come back and charge 2 to 3X the original price quoted on the order. The latest ...