評價 (130)

整體評分
4.3
各級評分數量
  • 77% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 16% 的評分為 1 顆星
2024年11月1日

I used ShipMonk as my 3PL for a silver jewelry company for almost 2 years... To start with, the onboarding was really frustrating and took WAY longer than the expectation that was set. Then we spent weeks changing the processes because their fulfillment team could not comprehend the proper way to package our simple items in their boxes correctly, despite documents and videos being provided. We stuck with it because we figured it was an "investment" that would pay off once we got it right. So we did stick with it, until I had virtually no other choice than to cancel them and get my inventory back due to the amount of my items that went "missing" while in their possession. My customers would regularly receive empty boxes, even though our in-house team packaged them and sealed them. This caused a lot of issues and multiple poor reviews. AND, when we finally received all of our remaining inventory back, not only was everything extremely dusty, but DOZENS of items were missing from the expected line sheet that they provided. Unfortunately, I think their staff is ruining what could be a great service, because the platform was excellent. But they have crooked staff in the fulfillment department and some lazy/uninterested staff in their customer service department. If left 2 stars because I have to give them credit for their great Shopify integration and really user friendly dashboard and because, once we finally got the process down, the fulfillment was working well. But, until they get rid of their bad apples, prevent the dust from piling up on the products in the warehouse, and hire some customer service reps that actually care, they will continue to get poor feedback.

Proclamation
美國
使用應用程式 1年多
2024年9月12日

The Shipmonk team is lazy, messy, sloppy and corrupt. They do not use FIFO for picking and packing inventory. They regularly lose goods. Their packing is outrageously sloppy, they have regular billing errors, Their inventory data is always wrong, they will never give you credit if they lose your inventory and worst of all they make it almost impossible to leave. In order to terminate a relationship with them you need to hire them to pick and pack all your goods. They make this experience take a very very very long time and during the process they charge you minimum fees, storage fees and also make other billing errors. If you don't overpay based on their billing errors they stop the work to get your goods out. I've been trying to get my inventory back from them for over 6 months, and they are making it next to impossible. STAY AWAY FROM THIS CROOKED COMPANY!

Partner Program (Canada), Tina Davies Professional
加拿大
使用應用程式 大約2年
2024年7月31日

We transitioned to Shipmonk after Flexport was unable to accommodate our fulfillment needs. Nikki and her team are responsive and on point, thank you for providing the warehouse experience we've been looking for!

18 East
美國
使用應用程式 5個月
ShipMonk 已回覆 2024年8月5日

Thank you for the review! We are so glad you've had a great transition over from Flexport, and that Nikki and the team have provided you with excellent customer service. We're excited to welcome you to our fulfillment family. Please let us know if there is ever anything else you need!

2024年6月28日

Very responsive and helpful Customer service, Specially good experience with Anthony!

Dote Wellness
美國
使用應用程式 1年多
ShipMonk 已回覆 2024年7月9日

Thank you for providing feedback on ShipMonk's customer service team. We are so glad to hear that the team, and Anthony in particular, have provided you with a great experience.

2024年5月13日

Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.

Sniffies HUSH
美國
使用應用程式 4個月
ShipMonk 已回覆 2024年7月9日

Thank you for telling us about your experience with ShipMonk. We're so glad you've seen the benefits of our services and that your business has been able to grow and scale successfully. We are here for you as you continue to expand. Please let us know if there is ever anything more our customer service team can do to assist you.

2024年4月15日

We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.

Huggalugs
美國
使用應用程式 10個月
ShipMonk 已回覆 2024年7月9日

Thank you for providing feedback about your experience with ShipMonk. We are so glad to hear that your transition to our 3PL has been rewarding. Our teams are dedicated to ensuring every aspect of your services are up to your standards so you get what you paid for and are always supported by our Client Experience team. Please don't hesitate to reach out if you ever need any assistance. Thank you for being a valued ShipMonk client.

2024年4月15日

Our collaboration with Shipmonk's warehouse has been absolutely outstanding. Order fulfillment is seamless, with remarkable effectiveness and efficiency, complemented by exceptional customer service. Special thanks to our Happiness Engineer, Sarah, who supports us in all aspects and provides the best top-notch customer experience!

Somavedic USA
美國
使用應用程式 4年多
ShipMonk 已回覆 2024年7月9日

Thank you for leaving a review about your ShipMonk experience. We're thrilled to hear that you've had amazing experiences with our warehouses, fulfillment services, and customer support. We've shared your feedback with Sarah and the team. Always feel free to reach out if there is anything else we can do to set your business up for success!

2024年4月26日

No problem with the App, but awful, awful customer service. Stay far away.

The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough.

When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account.

If our customer service experience so far is any indication, we'll end up needing to take them to small claims court in order to recover our money.

My advice, if you must use ShipMonk, is to use a credit card that offers a "virtual card" feature, so that you can prevent them from billing your after you close your account. I have such a feature, but sadly didn't use it.

Better, though, is to avoid them altogether. There are other 3PL companies that don't have these issues.

Pottery Awesomeness
美國
使用應用程式 11個月
ShipMonk 已回覆 2024年8月7日

Dear Ami,

We apologize that your experience with our 3PL services was anything short of excellent, despite your positive feedback about our app. At the time of your review, our Customer Experience team was sorry to learn that you felt you had not been heard, so we are glad that we were able to engage with you to have a satisfying closing experience in the end, including the refunding of a previous balance. If there is anything else you need, please let us know. If not, and you are still active on Shopify reviews, we ask that you please remove this review and others since we were able to connect on the issues raised. Whatever the outcome, we sincerely wish you the best of luck with your business in the future.

2024年5月15日

Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.

AmorSui
美國
使用應用程式 9天
2024年3月7日

Shipmonk has been an amazing 1 stop shop for all my shipping and fulfillment needs. The most daunting task was the setup but David Lowthorp is their Onboarding Specialist and he made everything very easy and efficient. He also answered every question with a quick and timely response. I definitely recommend ShipMonk!

Elite Level Status
美國
使用應用程式 3個月
ShipMonk 已回覆 2024年7月9日

Thank you for leaving this review. We appreciate your feedback on the set up process and our customer support. We've shared your comments with David and the Client Experience team. Thank you for being a valued ShipMonk client; we are proud to be the solution to all your shipping and fulfillment needs, and are always happy to help you!