評價 (131)

整體評分
4.3
各級評分數量
  • 77% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 16% 的評分為 1 顆星
2023年5月19日

We've been using Shipmonk for some time now and our rep, Michael has been great! He's proactive in bringing any cost saving opportunities to us and goes above and beyond for our account by making himself available at all times of the day for any questions or concerns.

Looking forward to our long-term partnership with Shipmonk!

12th Tribe
美國
使用應用程式 接近3年
編輯時間:2023年5月11日

I've worked with Shipmonk for over 3 years now . We switched over during peak season which could have been a total mess. Integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on.
We have dedicated happiness engineer who is assisting us in all aspect and giving best top notch customer experience. we love the services of shipmonk.

Saranghae Means I Love You
加拿大
使用應用程式 接近3年
2021年6月10日

Love Shipmonk! Previously it was a nightmare doing fulfillment in-house. Shipmonk made it possible to scale our sales effortlessly.

Alter Ego
美國
使用應用程式 接近3年
2021年6月7日

The technology/software is top notch. I've used 3 3PLs in the past with three different softwares. Shipmonk is night and day the best and has incredibly robust functionality that makes shipping/logistics management much easier. Love the UI and features they have implemented. Worth a demo of the backend to see the software. They are very innovative and have through the pain points we have to make what I feel is the best product on the market. I've visited their facility in Fort Lauderdale and have been extremely impressed with their overall operation and efficiency. Since we are a small business, customer service is the most important thing to us. Shipmonk is incredibly responsive and helped us navigate some issues we had with our SKUs. The onboarding was a breeze and would rate their customer services a 10/10.

Even
美國
使用應用程式 接近3年
2021年6月7日

Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough.

The Angel Watch Company
英國
使用應用程式 2年多
2020年6月23日

Shipmonk is amazing! I love working with them, they are always helpful. Orders are almost out the next day. I love their inventory tools. I switched over from a different fufillment service, and have had a MUCH better experience.

Archer and Olive
美國
使用應用程式 2年多
2023年9月29日

I have been with Shipmonk for 2 years now. We are now working with a WONDERFUL happiness engineer, Ron T. He makes great efforts to understand the nuances of our brand. He is very communicative, polished and professional. It is really impressive to partner with someone like Ron, that also has the energy and knowledge to DRIVE our business. We are grateful for this partnership and to be assigned Ron T.

Alkamind
美國
使用應用程式 2年多
2023年7月11日

We've worked with many fulfillment partners over the years. Shipmonk is one of the best platforms we've used and it is constantly improving. Their support is also one of the best we've experienced. Recent expansion has put a slight strain on their team, as we've cycled through several "Happiness Engineers" in the past year, but they do their best and response time remains quite fast. Their MonkProtect service has been a real game changer for us, allowing us to handle shipping and fulfillment claims with basically no friction: it's a win for our customers and for us.

Norlan
美國
使用應用程式 2年多
編輯時間:2023年5月11日

Great customer experience provided by Antonio! He is great! He really understands what has to be done in order ensure everything is working correctly. He takes the extra mile to make sure we are getting the best service.

Bermies Swimwear
美國
使用應用程式 2年多
2023年12月12日

Love Shipmonk super easy to set up and to work with! Particularly enjoy working with our happiness engineer Matthew S!

ROGUE STUDIO
瑞士
使用應用程式 大約2年