整體評分
4.6
各級評分數量
  • 79% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 16% 的評分為 1 顆星
2024年5月15日

Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.

AmorSui
美國
使用應用程式 9天
2023年5月31日

Shipmonk delivers excellent DTC fulfillment support and we are fortunate to have a team that is well-versed in our business. They have prompt responsiveness, and deep account knowledge, and handle our requests with the utmost attention. Wholesale and FBA fulfillment needs improvement.

BruMate
美國
使用應用程式 大約5年
編輯時間:2023年6月22日

My interactions with my Shipmonk Happiness Engineer Ryan are always pleasant and efficient. Although we work in different times zones I appreciate his attention to detail and timely responses to all my queries.

Wolf Project
美國
使用應用程式 3年多
2019年1月16日

We've been using Shipmonk (and their associated Shopify app) for more than a year now.

The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV.

From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled.

So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.

All in all, very satisfied with their service and the timely delivery of the orders to my customers.

Helping Animals At Risk
美國
使用應用程式 1年多
2023年6月1日

Our Happiness Engineer is always professional and quick to answer all questions, very efficient with explaining all policies and procedures.

Liberty Health Supplements
美國
使用應用程式 1年多
2019年5月10日

App works well, only problem is inventory isnt always updated. They definitely need to fix that because you have to call them to figure it out

Munch Addict
美國
使用應用程式 11個月