ShipMonk | Order Fulfillment

#1 Ecommerce 3PL - Fulfillment, Shipping & Inventory Mgmt.

Free to install. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

Reviews

3.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 72% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 23% of ratings are 1 stars

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1 review

Foot Cardigan

Location United States
Time spent using app 11 months

UPDATE: Their team reached out to me and have been helpful in fixing the past mistakes and have promised to make sure everything is smooth sailing from here. I am looking forward to never having to work with this disaster of a business again. We have issues with them on a weekly basis and their support is almost nonexistent. We have been assigned new account managers several times over the past few months. Their billing is almost always incorrect, they love to charge for made up expenses and then not be able to provide sufficient justification for them. It seems that they have just grown way too quickly without proper infrastructure. I would not recommend working with them. They are many other reliable fulfillment centerers in the US where you have real customer support and boots on the ground.

Developer reply

August 19, 2022

Good Morning Foot Cardigan -
We would love to speak more regarding the complicated issues you've encountered with us. We're sorry this experience has been less than perfect and will work to resolve them for you moving forward. We've updated our Client Success team on your feedback. One of our team members will be reaching out shortly to discuss with you. Thank you again for being a valued ShipMonk merchant. We hope to hear from you soon.