ShipMonk | Order Fulfillment , 123 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient and user-friendly interface, highlighting its comprehensive business operations overview. The customer service is highly commended, with a responsive and knowledgeable support team. Merchants value the smooth onboarding process, quick order fulfillment, transparent pricing, and competitive international shipping rates. The app caters to all business sizes and offers a useful inventory forecasting tool. Many report that it has helped them grow their businesses, save time, and improve customer service. The company's commitment to continuous improvement and updates is also appreciated.
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My interactions with my Shipmonk Happiness Engineer Ryan are always pleasant and efficient. Although we work in different times zones I appreciate his attention to detail and timely responses to all my queries.
Shipmonk delivers excellent DTC fulfillment support and we are fortunate to have a team that is well-versed in our business. They have prompt responsiveness, and deep account knowledge, and handle our requests with the utmost attention. Wholesale and FBA fulfillment needs improvement.
Our Happiness Engineer is always professional and quick to answer all questions, very efficient with explaining all policies and procedures.
We've been using Shipmonk (and their associated Shopify app) for more than a year now.
The onboarding process is fairly easy and they help you connect your store to their fulfillment center, and map the SKUs to their internal inventory codes. You can also do it yourself manually if you create product bundles, for instance, or they will do it for you if you have a lot of them, just by sending them a CSV.
From that moment on, Shipmonk automatically captures the orders from Shopify, processes them, and then inserts the tracking number once the order has been fulfilled.
So all in all, it is a very straightforward process and the only work you need to do is check their interface daily to verify no orders are "stuck" because the buyer entered an incorret address, or you have run out of stock of any item (which you shouldn't, as they provide a forecast on how many days of inventory you have left at the current sales rate.
All in all, very satisfied with their service and the timely delivery of the orders to my customers.
App works well, only problem is inventory isnt always updated. They definitely need to fix that because you have to call them to figure it out