Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient and user-friendly interface, highlighting its comprehensive business operations overview. The customer service is highly commended, with a responsive and knowledgeable support team. Merchants value the smooth onboarding process, quick order fulfillment, transparent pricing, and competitive international shipping rates. The app caters to all business sizes and offers a useful inventory forecasting tool. Many report that it has helped them grow their businesses, save time, and improve customer service. The company's commitment to continuous improvement and updates is also appreciated.

Edited June 21, 2023

The team, answered all my questions kindly and easily. Instructions were clear they were easy to reach, and above all provided me with the best experience in 3PL industry unlike any other. Thank you once again Katie for your professionalism and kindness

Weeday
United States
10 months using the app
June 26, 2023

ShipMonk has been fantastic at providing fast an accurate order fulfillment for our team. We appreciate their customer service department's quick attention to our questions as they arise. We also are happy with their special projects team's help in kitting items and processing SKU transfers. They are fast and efficient. Thank you ShipMonk!

Truvani
United States
Over 3 years using the app
May 30, 2023

Shipmonk has been an amazing partner with us for the past few years. They continue to develop and improve upon both their WMS and on-the ground operations and take our concerns seriously. Highly recommend

Lambs
United States
Over 3 years using the app
June 28, 2023

Our onboarding rep, David Lowthorp, went above and beyond for us. During a chaotic time for our company - my first time using a 3PL and also our company getting ready to launch - David made sure everything on the Shipmonk side of things was seamless...he actually made it fun! I was a bit daunted by the process, but having him walk me through it, at times, step-by-step, and at all hours of the day, made things incredibly manageable and made me confident in my ability to manage future inventory deliveries and confident in our companies ability to provide a swift delivery and excellent experience to our customers. I couldn't be happier with the onboarding experience at Shipmonk, and specifically, David. If it's any indication of whats to come I know we are in excellent hands and made the right choice with this 3PL. I will definitely be recommending them to all of my friends and colleagues in need of one.

Duster Los Angeles
United States
19 days using the app
June 12, 2023

I recently started with ShipMonk for my e-commerce fulfillment needs, and I was very impressed with the onboarding experience. The ShipMonk team was very helpful and responsive, and they made the process of setting up my account and getting my products into their fulfillment centers very smooth.

The onboarding process begins with a comprehensive overview of ShipMonk's services and features. This is followed by a series of hands-on workshops where you learn how to use ShipMonk's software platform to manage your inventory, process orders, and ship products to your customers.

I found the workshops to be very informative and helpful. The ShipMonk team was always available to answer my questions, and they were patient and understanding when I didn't understand something.

ITZIAR Swimwear
United States
About 1 month using the app
May 16, 2023

After researching many different 3PL providers, I decided to go with ShipMonk for my order fulfillment. From the beginning, they have always been extremely easy to work with and attentive. Their customer service has been top notch and I am really impressed by their technology platform and how it easily connects with my Shopify Store. Their facilities are great and the robots are very cool to see in person! Highly recommend ShipMonk as your 3PL provider.

Joyasol Shoes
United States
About 2 months using the app
August 16, 2023

A much needed 3rd party fulfillment service that makes it possible for me to manage my online business. Very detail oriented, thorough, and supportive.

Primal Health Foods
United States
2 months using the app
May 19, 2023

Such a wonderful experience in my onboarding with the team at Shipmonk! They made sure that all my questions were answered and promptly. I recommend them for any e-commerce platform.

Defynecosmetics
Canada
7 months using the app
July 14, 2023

Great customer service. We've used them for several companies. Everything is transparent and integrates pretty easily. Any hiccups are responded to promptly.

EatWRX
United States
3 months using the app
June 14, 2023

Props to DAVID! he´s been more than awesome, great onboarding process ;) super helpfull even in areas that were not his

Zlamer International
Canada
11 months using the app