Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient and user-friendly interface, highlighting its comprehensive business operations overview. The customer service is highly commended, with a responsive and knowledgeable support team. Merchants value the smooth onboarding process, quick order fulfillment, transparent pricing, and competitive international shipping rates. The app caters to all business sizes and offers a useful inventory forecasting tool. Many report that it has helped them grow their businesses, save time, and improve customer service. The company's commitment to continuous improvement and updates is also appreciated.

January 23, 2018

We love Shipmonk! Great support and helps our business tremendously.

Smartbedding
United States
Almost 7 years using the app
Edited July 5, 2020

It's been a pleasure for us to work with Shipmonk, for a long period of time with much success. There is no doubt that our business growth was possible thanks to Shipmonk's ability to scale while our business and marking scale with accuracy and control all over, and less handling with the logistics as Shipmonk does great work

Babe Cosmetics
United States
Over 6 years using the app
January 23, 2018

We've been with Shipmonk for about 2 years now and they only keep getting better! Happy to see an app plugin for Shopify now.

Teething Egg
United States
Over 6 years using the app
January 23, 2018

Excellent. Great support team and we've got the most responsive and helpful shipping manager any company could ask for. Super easy to use and love the new UI!

Getbetterback
United States
Over 4 years using the app
July 7, 2021

ShipMonk has been a really great partner with excellent customer service. Like everywhere, last year with the pandemic and then a blow out November/December, and then lingering effects of COVID-19 there were several unavoidable issues and delays but it is very clear ShipMonk had the leadership and strategy on how to come out of it and put in a lot of new tactics to make sure they are in a better position next year. They are continually improving and making things better which is something important with any partner. We recommend them!

Dang Foods
United States
Over 4 years using the app
January 25, 2018

Incredible fulfillment platform, definitely the best one I've used so far! The look and feel of the app's dashboard is very modern and easy to use. My favourite part of ShipMonk is that they don't have minimum monthly order quotas like every other fulfillment platform does, so they really help you hit the ground running right from the start :)

Zensense
Canada
Over 4 years using the app
June 7, 2021

Shipmonk has been an incredible partner and a huge asset to growing our company, With the help of personal account happiness engineers and an always available service team orders can be shipped in a matter of minutes. With one of the largest facilities and an exceptional team fulfillment is easier than ever. Shipmonk is the way to go!

Fanjoy
United States
About 4 years using the app
Edited May 5, 2019

I've talked to many 3PL's across the country and ShipMonk is one of the best i've seen! Their technology platform is top-notch; I especially love the fact that there is an embedded shipping calculator, so you can play with so many scenarios and get pricing. Oh, and their shipping rates are heavily discounted which opens the door for global sales. Highly recommend ShipMonk for all of your storage and fulfillment needs.

Fuego Shoes
United States
Almost 4 years using the app
June 12, 2021

Realm <3's Shipmonk so much!! Our previous fulfillment partner was a nightmare — orders misplaced, inventory lost and hidden fees. Shipmonk is honest, efficient, reliable and super easy to use!! Happy customers for several years and more to come as we grow.

Realm
United States
Over 3 years using the app
June 18, 2021

Shipmonk is so helpful, quick, and efficient! Their customer service is some of the best we have ever dealt with and they really are sure to treat your business as a partnership. 10/10 would recommend Shipmonk!

The Curiosity Box
United States
Over 3 years using the app