Reviews (131)

Overall rating
4.3
Counts per rating level
  • 77% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

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Merchants highly praise this order fulfillment service for its accuracy and speed, enhancing business operations and allowing for growth focus. The app is easy to use, featuring seamless Shopify integration and Amazon fulfillment support. Its intuitive interface simplifies logistics management. Exceptional customer support from "Happiness Engineers" is frequently highlighted, along with a smooth onboarding process. Although costs are higher, merchants believe the reliable fulfillment and superior customer service provide significant value. The ability to handle special projects and SKU transfers efficiently, coupled with proactive cost-saving advice, is also valued by merchants.

June 8, 2021

Wouldn't Have Made over $3,000,000 Last Year Without Shipmonk! This software has expedited the SALES GROWTH of my business by removing the headache of shipping, storing, and hiring staff to package and process orders. With this weight off of my shoulders, I can 100% focus on new product development and effective marketing to continue increasing my business' revenue. The thing I LEAST LIKE about this software is that I didn't know it existed YEARS before! I have been using this software since the summer of 2018. Before that, I was STRUGGLING to keep up with packaging hundreds of monthly orders. Fast forwards years later, we now have THOUSANDS of orders each month. Image if I was still self-packaging my own orders with our current volume. This software is a MUST HAVE for serious business owners that want to build a business that can fully operate on its own. Overall, this software is CRITICAL because it frees my time, gives me location independence to travel, and enjoy my family without worrying about packaging material, processing orders, or interacting with shipping companies. This software gives me the security and confidence knowing that I am building a sustainable business that can and does run without me needing to be present for every aspect.

Embrace Pangaea
United States
Over 3 years using the app
June 16, 2021

The best 3pl for Shopify brands. ShipMonk has it all -- easy integration with Shopify, a robust feature set, an amazing support team, and warehouses that can get 99%+ of orders out the door same or next business day, even during spikes in demand. They also have the flexibility to offer custom services like kitting. Since they own and operate their own warehouses, your support representative can walk onto the warehouse floor anytime to take pictures or assess product quality. They're as close as you'll get to physically owning and operating your own warehouses.

Mint & Lily
United States
About 3 years using the app
June 10, 2021

ShipMonk really made our whole 3PL and inventory management system seamless. Before we were using a local distributor which overcharged us and consistently brought slow shipping times. After switching to ShipMonk we loved their platform which was easy to use and customer service was stellar. Would highly recommend them for your 3PL needs!

Nuoptimal
United States
Almost 3 years using the app
Edited July 10, 2019

It was easy to setup, great customer service! We used Shipmonk Integration with Shopify has been seamless. I definitely recommend.

Futsolo Experience
United States
Almost 3 years using the app
May 19, 2023

We've been using Shipmonk for some time now and our rep, Michael has been great! He's proactive in bringing any cost saving opportunities to us and goes above and beyond for our account by making himself available at all times of the day for any questions or concerns.

Looking forward to our long-term partnership with Shipmonk!

12th Tribe
United States
Almost 3 years using the app
Edited May 11, 2023

I've worked with Shipmonk for over 3 years now . We switched over during peak season which could have been a total mess. Integration was smooth and painless. Ever since then, we love how responsive they are with any issues that rise up. We identify, locate the root cause, fix and move on.
We have dedicated happiness engineer who is assisting us in all aspect and giving best top notch customer experience. we love the services of shipmonk.

Saranghae Means I Love You
Canada
Almost 3 years using the app
June 10, 2021

Love Shipmonk! Previously it was a nightmare doing fulfillment in-house. Shipmonk made it possible to scale our sales effortlessly.

Alter Ego
United States
Almost 3 years using the app
June 7, 2021

The technology/software is top notch. I've used 3 3PLs in the past with three different softwares. Shipmonk is night and day the best and has incredibly robust functionality that makes shipping/logistics management much easier. Love the UI and features they have implemented. Worth a demo of the backend to see the software. They are very innovative and have through the pain points we have to make what I feel is the best product on the market. I've visited their facility in Fort Lauderdale and have been extremely impressed with their overall operation and efficiency. Since we are a small business, customer service is the most important thing to us. Shipmonk is incredibly responsive and helped us navigate some issues we had with our SKUs. The onboarding was a breeze and would rate their customer services a 10/10.

Even
United States
Almost 3 years using the app
June 7, 2021

Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough.

The Angel Watch Company
United Kingdom
Over 2 years using the app
June 23, 2020

Shipmonk is amazing! I love working with them, they are always helpful. Orders are almost out the next day. I love their inventory tools. I switched over from a different fufillment service, and have had a MUCH better experience.

Archer and Olive
United States
Over 2 years using the app