ShipMonk | Order Fulfillment
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Growing brands trust ShipMonk's 3PL platform to master their shipping and fulfillment operations.
ShipMonk’s powerful 3PL platform provides a simple solution for omnichannel ecommerce businesses of all sizes aiming to master their fulfillment challenges. Our in-house, tech-enabled fulfillment centers are supported by the most advanced order, inventory, shipping, and warehouse management software in the industry. Paired with transparent billing and leading customer support teams, with ShipMonk your business will stress less and grow more!
- Designed to help brands take a proactive approach to shipping and fulfillment.
- Take advantage of ShipMonk's heavily discounted carrier shipping rates.
- Dedicated Happiness Engineers make sure your account gets the support it needs.
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Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Amazon
- Skubana
- Cin7
- Returnly
- Loop Returns
- Gorgais
Kategorier
Ordrestyring
Lagerstyring
Priser
Eksterne gebyrer kan blive faktureret af ShipMonk separat i forhold til din Shopify-faktura. Få mere at vide
Free
Gratis at installere
Pick & pack fees, shipping, and storage costs.
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Alle gebyrer faktureres i USD. Se alle prismuligheder
Anmeldelser (140)
I've had a really great experience with Shipmonk. We're no longer using them because we have our own warehouse now, but I truly had no complaints. Special shout out to Anthony B who was exceptionally helpful as we were closing the account.
I've been using Shipmonk for over 5 years now and I've been very happy with their CS team, ( I had the pleasure to work with Moises G.) and it's always accurate, timely, and professional response.
We've been with a lot of 3PLs, and while Shipmonk is not perfect, our Happiness Engineer (hi Ryan!) is absolutely incredible and makes our jobs so much easier. He is attentive, kind, empathetic and a real problem solver. We would be lost without Ryan!
We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations.
* International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach.
* Shipping from the UK to Europe: Relying on Royal Mail instead of globally recognized carriers like DHL or DPD caused major delays. Other fulfillment centers provided faster and more cost-effective solutions.
* Customer Reputation Impact: Shipping delays led to an influx of negative reviews, hurting our brand. It took a lot of effort to regain customer trust.
* Claim Filing Limitations: Unlike other warehouses, Shipmonk does not offer an intuitive claim filing process, meaning we had to absorb losses when issues arose.
* Lost Items During Receiving: Items marked as "not seen" had no recourse for claims, adding to financial losses.
* Service Discrepancy: While customer service has been helpful, the warehouse operations and contract terms fall short compared to other providers.
Overall, Shipmonk shows potential, but its logistics and fulfillment processes still need greater reliability and flexibility. We've seen significant improvements over the past year and remain hopeful for continued progress in these areas. Throughout our experience, the customer service team has been outstanding—special thanks to Cassandra for her exceptional support. However, some operational challenges are clearly beyond her control.
Can't say enough good things ... top-tier performance, able to flex volumes, responsive and supportive of our business as we grow. We couldn't ask for better fulfillment partners
Support
Appsupport leveres af ShipMonk.
Eller besøg deres supportportalRessourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
15. december 2017
