ShipMonk | Order Fulfillment

#1 Ecommerce 3PL - Fulfillment, Shipping & Inventory Mgmt.

Installation gratuite. Des frais supplémentaires peuvent s'appliquer.

Section des valeurs clés

Industry-Leading Software

Our software was developed to help ecommerce businesses take a proactive approach to shipping and fulfillment.

Discounted Shipping Options

ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you.

Dedicated Customer Support

Each ShipMonk customer will be assigned a dedicated Happiness Engineer to answer any questions or concerns regarding their account.

ShipMonk | Order Fulfillment

ShipMonk | Order Fulfillment

ShipMonk’s fulfillment services and software was developed to help eCommerce businesses take a proactive approach to shipping and fulfillment, so that everyday challenges never slow down growth.

Powerful Software - ShipMonk's software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so you can change your product offerings without worrying about tracking, inventory levels, or fulfillment.

  • Direct Shopify integration - no more importing orders
  • Real-time shipping rates
  • Order tracking
  • Real-time inventory management
  • Account notifications
  • Analytics and reporting
  • Automated mapping and bundling

30+ Discounted Shipping Options - ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers. Before we ship your products, you’ll be presented with an all-inclusive list of options. You can choose from the slowest and cheapest carriers, the most reliable and fastest available, and anything in between.

Dedicated Customer Support - Each ShipMonk customer will be assigned a dedicated Happiness Engineer to welcome them from the start and will always be there to answer any questions or concerns regarding their account. All of our Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.

Intelligent Storage - Unlike most fulfillment companies, we charge for storage daily, so you only pay for the days your products are stored in the warehouse. In addition, our entire warehouse is equipped with a state-of-the-art security system to ensure that your products are actively protected.

Custom Packing Procedures - A lot of other fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. Whether it's removing manufacturer labels or helping you source custom packaging, we’re flexible enough to conform to your needs each and every month.

Returns Management - To keep customer satisfaction high, you need to be able to manage returns efficiently and hassle-free. We can handle multiple categories of product returns including exchanges for different sizes, colors, quality control, product testing, product assessment, and sorting.

Additional Features: * Live Inventory Sync with Shopify * Live Shipping Rates in ShipMonk Account * International Order Processing (Free) * Free Inventory Receiving & Photos * Gift messaging * Kitting and Assembly * And More!

Date de lancement

ShipMonk | Order Fulfillment

ShipMonk | Order Fulfillment

ShipMonk’s fulfillment services and software was developed to help eCommerce businesses take a proactive approach to shipping and fulfillment, so that everyday challenges never slow down growth.

Powerful Software - ShipMonk's software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so you can change your product offerings without worrying about tracking, inventory levels, or fulfillment.

  • Direct Shopify integration - no more importing orders
  • Real-time shipping rates
  • Order tracking
  • Real-time inventory management
  • Account notifications
  • Analytics and reporting
  • Automated mapping and bundling

30+ Discounted Shipping Options - ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers. Before we ship your products, you’ll be presented with an all-inclusive list of options. You can choose from the slowest and cheapest carriers, the most reliable and fastest available, and anything in between.

Dedicated Customer Support - Each ShipMonk customer will be assigned a dedicated Happiness Engineer to welcome them from the start and will always be there to answer any questions or concerns regarding their account. All of our Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.

Intelligent Storage - Unlike most fulfillment companies, we charge for storage daily, so you only pay for the days your products are stored in the warehouse. In addition, our entire warehouse is equipped with a state-of-the-art security system to ensure that your products are actively protected.

Custom Packing Procedures - A lot of other fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. Whether it's removing manufacturer labels or helping you source custom packaging, we’re flexible enough to conform to your needs each and every month.

Returns Management - To keep customer satisfaction high, you need to be able to manage returns efficiently and hassle-free. We can handle multiple categories of product returns including exchanges for different sizes, colors, quality control, product testing, product assessment, and sorting.

Additional Features: * Live Inventory Sync with Shopify * Live Shipping Rates in ShipMonk Account * International Order Processing (Free) * Free Inventory Receiving & Photos * Gift messaging * Kitting and Assembly * And More!

Date de lancement

Frais externes peuvent s'appliquer. Ces frais sont facturés par un fournisseur externe et n'apparaîtront pas sur votre facture Shopify.

Installation gratuite

Pick & pack fees, shipping, and storage costs.

Avis

3.9 de 5 étoiles

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

  • 5 de 5 étoiles
    75 % des évaluations sont des évaluations à 5 étoiles
  • 4 de 5 étoiles
    3 % des évaluations sont des évaluations à 4 étoiles
  • 3 de 5 étoiles
    0 % des évaluations sont des évaluations à 3 étoiles
    0
  • 2 de 5 étoiles
    1 % des évaluations sont des évaluations à 2 étoiles
  • 1 de 5 étoiles
    21 % des évaluations sont des évaluations à 1 étoiles

Drift Bliss

Shipmonk has stupid high shipping. I have products that cost up to $100 to ship and they split it into two shipments AND charge the fulfillment fee for each. Which ends up being an additional $9. You will be paying the fulfillment fee monthly whether you ship the items or not. These fees are the same price as the storage fees so storage is double the price they say it is. Another thing about storage is that the allowable height of a pallet is on the lower side meaning they charge more than you can find elsewhere per pallet. When I started with them, they would reply to my emails and tickets within 24 hrs and now it takes them 4+ days. Many of the questions I ask them are for customers of mine (sometimes shipping delays and even not receiving). And then I often end up just giving my customers their money back While I wait for Shipmonk's reply. I found a company that has cheaper storage (larger pallets for same monthly fee) plus they don't charge the additional fulfillment fees AND they don't have a minimum monthly order. (The storage is literally half the price) And a HUGE advantage of this new company is the amazingly lower shipping cost. This $100 Shipping cost plus $9 fulfillment fees through Shipmonk is now only costing me a total of $30 with this new company - that includes fulfillment! (Went from $109 to $30) I unfortunately still have products in their warehouse and being charged a stupid amount. I have paid this other fulfillment company to pick them up. I will still need to pay Shipmonk a large amount on top of that for this other company to pick them up. Do not go with Shipmonk!!!

Vakandi Apparel

Not rating the app Im rating shipmonk. Please avoid using this fulfillment center for your company if you don’t want to risk going out of business. The worst company I’ve ever worked with. The poorest communication and messed up two huge shipments of my product costing me thousands. I’m still trying to recover

Réponse du développeur

16 mars 2022

Hi Vakandi Apparel,

We're very sorry to hear that your experience with ShipMonk has been anything less than perfect. Here at ShipMonk, we strive to provide all of our valued merchants world-class service.

Your situation requires a more in-depth response. We would love to get in contact with you to speak about it.

Please reach out to support@shipmonk.com or call 855-222-4601 to speak with a member of our support staff.

We hope to hear from you soon. Thank you for being a valued merchant.

YoshiZen

I was really excited to work with Shipmonk, their service seemed really great. However after 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred. Pros: Easy to use integrated software that syncs with Shopify and also automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work. Cons: They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible. It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing in their warehouses. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Because of Shipmonk's errors, each month I had to message customers to apologize that their orders could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory.

Réponse du développeur

3 février 2022

Hi YoshiZen,

We're sorry to hear that your experience with us was anything less than perfect. Here at ShipMonk, we strive to provide world-class service to all of our merchants.
Due to the nature of your issues, we'd like to directly speak with you.
Please reach out to support@shipmonk.com to talk to one of our Happiness Engineers, all of which have been notified of your issues.
We look forward to speaking soon.
Thank you for being a valued ShipMonk merchant.

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