ShipMonk | Order Fulfillment

We've been with ShipMonk for awhile now and they have been absolutely wonderful! When we first partnered with them they were a bit smaller and still somewhat new, since then they've grown into a larger 3PL company, with updated backend apps/software, more staff, more features, warehouses, better prices, etc. The backend software/dashboard is intuitive, constantly getting updated, it shows your whole business at a glance and is easy to see and edit your orders from a birds-eye-view. After the initial onboarding process, everything integrates perfectly with Shopify. We've personally had little to no problems with ShipMonk themselves, errors are usually caused by USPS or other shipping companies. When we do have an issue or concern, the "Happiness Engineers" at ShipMonk are phenomenal, they're your personal point of contact and you really establish a good relationship with these engineers, they can help you with anything you need to ensure things go smoothly and they respond very quickly. Overall, we're very happy with the service from ShipMonk. With any 3PL you will run into issues here and there, it's a complicated logistical system shipping millions of packages a year, but with ShipMonk, together we've ironed out the initial issues and have been smooth sailing to success!

The integration was horrific & cost us uncountable amounts of money in damages from an intergration error that occurred right as soon as our selling season started. 6 weeks later no answer. Absolutely do not recommend unless you want to go out of business. Do NOT let them ship your amazon orders EVER.

Shipmonk has stupid high shipping. I have products that cost up to $100 to ship and they split it into two shipments AND charge the fulfillment fee for each. Which ends up being an additional $9. You will be paying the fulfillment fee monthly whether you ship the items or not. These fees are the same price as the storage fees so storage is double the price they say it is. Another thing about storage is that the allowable height of a pallet is on the lower side meaning they charge more than you can find elsewhere per pallet. When I started with them, they would reply to my emails and tickets within 24 hrs and now it takes them 4+ days. Many of the questions I ask them are for customers of mine (sometimes shipping delays and even not receiving). And then I often end up just giving my customers their money back While I wait for Shipmonk's reply. I found a company that has cheaper storage (larger pallets for same monthly fee) plus they don't charge the additional fulfillment fees AND they don't have a minimum monthly order. (The storage is literally half the price) And a HUGE advantage of this new company is the amazingly lower shipping cost. This $100 Shipping cost plus $9 fulfillment fees through Shipmonk is now only costing me a total of $30 with this new company - that includes fulfillment! (Went from $109 to $30) I unfortunately still have products in their warehouse and being charged a stupid amount. I have paid this other fulfillment company to pick them up. I will still need to pay Shipmonk a large amount on top of that for this other company to pick them up. Do not go with Shipmonk!!!