
ShipMonk | Order Fulfillment
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About this app
Launched
December 15, 2017
Languages
English
Categories
Outsourced fulfillment , Shipping rate calculatorWorks with
Amazon, Skubana, Cin7, Returnly, Loop Returns, GorgaisGrowing brands trust ShipMonk's 3PL platform to master their shipping and fulfillment operations.
ShipMonk’s powerful 3PL platform is perfect for eCommerce and DTC companies of all sizes, looking to master their fulfillment challenges. Easily connect your store with our 75+ integrations. Our in-house fulfillment centers are supported by the most advanced order, inventory, shipping and warehouse management software in the industry. Paired with our transparent billing and leading customer support, we guarantee that with ShipMonk, your business will stress less and grow more!
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Designed to help brands take a proactive approach to shipping and fulfillment.
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Take advantage of ShipMonk's heavily discounted carrier shipping rates.
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Dedicated Happiness Engineers make sure your account gets the support it needs.
Pricing
External charges may be billed by ShipMonk separately from your Shopify invoice. Learn more
Free to install
Pick & pack fees, shipping, and storage costs.
Free to install
Pick & pack fees, shipping, and storage costs.
All charges are billed in USD. See all pricing options
111 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its efficient integration with Shopify, user-friendly interface, and valuable inventory metrics. It's praised for managing inventory, processing orders, and shipping products. The customer service is highly commended for their responsiveness and professionalism. The onboarding process is smooth, with comprehensive overviews and workshops. The app offers custom services like kitting and handling shipping claims. It can handle large volumes, even during peak seasons, making it a valuable partner for startups due to competitive pricing and no minimum monthly order quotas. It's also appreciated for handling international shipping at attractive rates. The platform is constantly improving with regular updates, more staff, and better prices.
I have been with Shipmonk for 2 years now. We are now working with a WONDERFUL happiness engineer, Ron T. He makes great efforts to understand the nuances of our brand. He is very communicative, polished and professional. It is really impressive to partner with someone like Ron, that also has the energy and knowledge to DRIVE our business. We are grateful for this partnership and to be assigned Ron T.
AN UPDATE WITH ANOTHER HORRIBLE CUSTOMER SERVICE EXPERIENCE:
i had to ship a wholesale order that weighs 60 lbs via USPS which normally would cost around $90 via USPS (nonnegotiated rates) , they charged me $527!!!
and the insane part is that since it was a wholesale order, the cost of shipping was TBD until the package was picked up by USPS which is too late. i call to let them know to intercept the package as i did not get a chance to approve this and the order i was shipping is not worth more than $250 in its entirety!!! but NO help.
this is an update to my previous onboarding experience which was another fail, the app works fine even though it overcharges but the minute you have an issue - they OVERBILL or just abandon you.
previous review: Horrible onboarding with so many details on their support pages and almost no syncing with shopify system - had to enter everything manually (they would have the SKU as the product name, the weight in ounces put in lbs), and then the receiving of products is miserable (they again overweigh products & overcharge on shipping and you cannot even edit to the right weight - an 8oz bottle could be weighed as 1 lb! Or even more! ) i regret sending them a whole stock, i should have started with a few items The team talks nicely and try to help but it feels like they are overwhelmed with their system and work flow themselves so the help they end up giving is subpar. in the end of the day, if i am outsourcing my shipping, you need to be a well oiled machine and a cheap alternative to in-house but they are anything but! Also our first big delivery with them was a big big big fail, we were overcharged with UPS because of their weight "errors"above - they split up 1 big order to 8 orders which were not packed professionally, they did a miserable job with taping up boxes and putting heavy items in a no-bubble plastic envelopes like true beginners and arrived to my client all destroyed.
Dear Dr. Wima Beauty,
We are sorry if you have encountered any issues with shipping your products or utilizing our software to execute orders the way you intended. Our team would love to walk you though any aspects of our fulfillment platform that aren't syncing with your needs so your 3PL fulfillment can run as smoothly as possible. Our Client Experience team will reach out to you directly in the hopes of ironing out miscommunications and finding the best solution for your needs.
Our Happiness Engineer Matthew S. was brilliant assisting us with a recent issue we had. He was quick to respond and was able to answer all our questions, and the process went very smoothly. We are very thankful for his help.
About this app
Launched
December 15, 2017
Languages
English
Categories
Outsourced fulfillment , Shipping rate calculatorWorks with
Amazon, Skubana, Cin7, Returnly, Loop Returns, GorgaisBuilt by ShipMonk
About ShipMonk
4.5 average rating
6 years building apps for the Shopify App Store
201 NW 22nd Avenue, Unit 100, Fort Lauderdale, FL, 33311, US
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