Industry-Leading Software
Our software was developed to help ecommerce businesses take a proactive approach to shipping and fulfillment.
Discounted Shipping Options
ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you.
Dedicated Customer Support
Each ShipMonk customer will be assigned a dedicated Happiness Engineer to answer any questions or concerns regarding their account.
About ShipMonk | Order Fulfillment
Support
- Developer website
- Privacy policy not provided
- (855) 222-4601
- support@shipmonk.com
Pricing
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free to install
Pick & pack fees, shipping, and storage costs.
Most recent reviews
Blender Buddy
What a fantastic company. Not only are they effective and efficient, but their customer service is superb. Really helped us out on a personal level with our business on top of doing an excellent job at fulfillment.
Milksta Mommy Brew
Great UI but terrible service. Our email is always on fire due to unhappy customers and the problems with Shipmonk never ends! Delayed receiving, wrong items shipped, misplaced inventory, unlimited excuses. And the blame is always on the courier or something else. There’s another big mess up that they did and I wonder how they’re gonna resolve or who to throw the blame on it. We posted a review on Trustpilot and instead of Shipmonk responding to our issues, another 3PL company responded to us! Shameful service.
PearthBlankets
I would NEVER recommend this fulfillment company to anyone... especially a startup that is trying to build their reputation. Shipmonk has been the biggest headache for me. I am the founder of my company and have direct interaction with the Shipmonk team and software on a daily basis. They have lost my product (numerous times) and blame me for it every time. Never apologizing even once it is found. They literally LOSE my product and I have to pay for their team to look for it. They charge extreme amounts for a service that is hardly fulfilled. "Over promise, Under deliver" is how I would rate Shipmonk. They do a great job at selling you on their services and once you move all your inventory and really invest in them, they start treating you like you're worth nothing to them. I currently have orders backed up for 7 days when their expected shipping timeframe is 3 days or less. No apologies just excuses. "It's a busy time of year." they say. I never take the time to write reviews but I felt this was absolutely necessary. I hope you consider ALL OTHER options before partnering with Shipmonk. Please feel free to call me directly if you'd like a more personal review of this company. 954-707-0665