ShipMonk | Order Fulfillment

if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK. There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months. This is my break up letter with ShipMonk and I couldn't be more excited to leave them. Not only is the customer service TERRIBLE, but so was my fulfillment experience. They offer a nice online system to check on orders, but lets talk about the important stuff. SHIPPING PRICES: One of the main reasons you use a good 3PL is to have the ability to take advantage of their cheaper / negotiated rates. Not the case here... rather than get cheaper rates, they are charging you more for every single carrier. I was getting cheaper rates using ShipStation back when I shipped myself. They are charging you as much as possible to just provide more profits for them, truly not caring for these small businesses they are providing services for. 2 DAY SHIPPING? RUN AS FAR AS YOU CAN FROM SHIPMONK!!!! In todays world, expedited shipping is becoming the new standard, and if you are looking to offer that to your -customers, MOVE ON TO THE NEXT COMPANY FAST. ShipMonk's 2-Day shipping cost was so incredibly high.. there were MANY cases where I would pay for their "custom label fee" which is $5, provide my own label via ShipStation, and it would STILL be cheaper than the cost they were giving me. How does that even happen? They offer 'DHL EXPEDITED MAX (2-3 BUSINESS DAY) and I did a report on all shipments that used this service and almost NONE made it there within 5 business days, causing me to refund SO many customers that paid extra for expedited shipping. I prefer USPS priority as I think the prices are fair, but they don't offer this for the 48 domestic states, only for Hawaii and Alaska which is the biggest joke EVER. LOST SHIPMENTS: This past year I've lost over 100 shipments with DHL and other random carriers they brought on and they didn't care about replacing these orders or reimbursing those costs. INVENTORY: I have hundreds of products so this was difficult, but I caught many mistakes on our weights and dimensions of products that were WAY WAY WAY OFF, which means you get charged more for shipping when you shouldn't be. You literally have to baby sit and monitor there every move to make sure things are done correctly, but no small business has the time for this. STORAGE COSTS: There storage costs are pretty standard.. but want to know the worst part? They won't tell you what they are charging for each specific product. I wanted a way to see which product was being charged what, especially after selling through 90% of the inventory where maybe the product was in a bigger bin previously, and now I know it should have been moved to something smaller. I asked if I could get a report of all my storage costs, but they were unable to do so. Just said 'we don't offer that'. How are you generating these costs if you can't tell me what the cost is for each product? PICK FEES: Pick fees are MUCH higher than the competition. You will find cheaper with any other 3pl, trust me. When it came to closing my account, I was prepared to file a lawsuit it got so bad and I honestly wish I did. To 'close out my account and move my inventory' it took a whopping 35 days. You read that right.. 35 DAYS! That's 35 days of not being able to take sales. Thankfully - I had our best sellers already on Amazon so I could manually fulfil orders, but this is just a joke. Not only did it take this long to get my inventory picked up, they messed up NUMEROUS cartons mislabeling the contents and didn't label my pallets correctly. I ended up leaving them to go with Shopify Fulfillment Network, but if you don't qualify for them, I highly recommend ShipBob. I received quotes from over 5 3PL's and if I wasn't going with Shopify, ShipBob was my next choice. Now that you've read this long review, stop any communication with them as soon as you can! :) Sincerely your customer you never cared about anyways, Mike

What a fantastic company. Not only are they effective and efficient, but their customer service is superb. Really helped us out on a personal level with our business on top of doing an excellent job at fulfillment.

Great UI but terrible service. Our email is always on fire due to unhappy customers and the problems with Shipmonk never ends! Delayed receiving, wrong items shipped, misplaced inventory, unlimited excuses. And the blame is always on the courier or something else. There’s another big mess up that they did and I wonder how they’re gonna resolve or who to throw the blame on it. We posted a review on Trustpilot and instead of Shipmonk responding to our issues, another 3PL company responded to us! Shameful service.