ShipMonk | Order Fulfillment

ShipMonk | Order Fulfillment

by ShipMonk

Stress Less, Grow More.

3.2 of 5 stars(45 reviews)

Industry-Leading Software

Our software was developed to help ecommerce businesses take a proactive approach to shipping and fulfillment.

Discounted Shipping Options

ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you.

Dedicated Customer Support

Each ShipMonk customer will be assigned a dedicated Happiness Engineer to answer any questions or concerns regarding their account.


About ShipMonk | Order Fulfillment

ShipMonk’s fulfillment services and software was developed to help eCommerce businesses take a proactive approach to shipping and fulfillment, so that everyday challenges never slow down growth.

Powerful Software - ShipMonk's software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so you can change your product offerings without worrying about tracking, inventory levels, or fulfillment.

  • Direct Shopify integration - no more importing orders
  • Real-time shipping rates
  • Order tracking
  • Real-time inventory management
  • Account notifications
  • Analytics and reporting
  • Automated mapping and bundling

30+ Discounted Shipping Options - ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that we pass these discounts on to you and your customers. Before we ship your products, you’ll be presented with an all-inclusive list of options. You can choose from the slowest and cheapest carriers, the most reliable and fastest available, and anything in between.

Dedicated Customer Support - Each ShipMonk customer will be assigned a dedicated Happiness Engineer to welcome them from the start and will always be there to answer any questions or concerns regarding their account. All of our Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.

Intelligent Storage - Unlike most fulfillment companies, we charge for storage daily, so you only pay for the days your products are stored in the warehouse. In addition, our entire warehouse is equipped with a state-of-the-art security system to ensure that your products are actively protected.

Custom Packing Procedures - A lot of other fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. Whether it's removing manufacturer labels or helping you source custom packaging, we’re flexible enough to conform to your needs each and every month.

Returns Management - To keep customer satisfaction high, you need to be able to manage returns efficiently and hassle-free. We can handle multiple categories of product returns including exchanges for different sizes, colors, quality control, product testing, product assessment, and sorting.

Additional Features: * Live Inventory Sync with Shopify * Live Shipping Rates in ShipMonk Account * International Order Processing (Free) * Free Inventory Receiving & Photos * Gift messaging * Kitting and Assembly * And More!

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

  • Developer website
  • Privacy policy not provided
  • (855) 222-4601
  • support@shipmonk.com

Pricing

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

Pick & pack fees, shipping, and storage costs.

3.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    69% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    27% of ratings are 1 stars

Most recent reviews

Bibles and Coffee

if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK. There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months. This is my break up letter with ShipMonk and I couldn't be more excited to leave them. Not only is the customer service TERRIBLE, but so was my fulfillment experience. They offer a nice online system to check on orders, but lets talk about the important stuff. SHIPPING PRICES: One of the main reasons you use a good 3PL is to have the ability to take advantage of their cheaper / negotiated rates. Not the case here... rather than get cheaper rates, they are charging you more for every single carrier. I was getting cheaper rates using ShipStation back when I shipped myself. They are charging you as much as possible to just provide more profits for them, truly not caring for these small businesses they are providing services for. 2 DAY SHIPPING? RUN AS FAR AS YOU CAN FROM SHIPMONK!!!! In todays world, expedited shipping is becoming the new standard, and if you are looking to offer that to your -customers, MOVE ON TO THE NEXT COMPANY FAST. ShipMonk's 2-Day shipping cost was so incredibly high.. there were MANY cases where I would pay for their "custom label fee" which is $5, provide my own label via ShipStation, and it would STILL be cheaper than the cost they were giving me. How does that even happen? They offer 'DHL EXPEDITED MAX (2-3 BUSINESS DAY) and I did a report on all shipments that used this service and almost NONE made it there within 5 business days, causing me to refund SO many customers that paid extra for expedited shipping. I prefer USPS priority as I think the prices are fair, but they don't offer this for the 48 domestic states, only for Hawaii and Alaska which is the biggest joke EVER. LOST SHIPMENTS: This past year I've lost over 100 shipments with DHL and other random carriers they brought on and they didn't care about replacing these orders or reimbursing those costs. INVENTORY: I have hundreds of products so this was difficult, but I caught many mistakes on our weights and dimensions of products that were WAY WAY WAY OFF, which means you get charged more for shipping when you shouldn't be. You literally have to baby sit and monitor there every move to make sure things are done correctly, but no small business has the time for this. STORAGE COSTS: There storage costs are pretty standard.. but want to know the worst part? They won't tell you what they are charging for each specific product. I wanted a way to see which product was being charged what, especially after selling through 90% of the inventory where maybe the product was in a bigger bin previously, and now I know it should have been moved to something smaller. I asked if I could get a report of all my storage costs, but they were unable to do so. Just said 'we don't offer that'. How are you generating these costs if you can't tell me what the cost is for each product? PICK FEES: Pick fees are MUCH higher than the competition. You will find cheaper with any other 3pl, trust me. When it came to closing my account, I was prepared to file a lawsuit it got so bad and I honestly wish I did. To 'close out my account and move my inventory' it took a whopping 35 days. You read that right.. 35 DAYS! That's 35 days of not being able to take sales. Thankfully - I had our best sellers already on Amazon so I could manually fulfil orders, but this is just a joke. Not only did it take this long to get my inventory picked up, they messed up NUMEROUS cartons mislabeling the contents and didn't label my pallets correctly. I ended up leaving them to go with Shopify Fulfillment Network, but if you don't qualify for them, I highly recommend ShipBob. I received quotes from over 5 3PL's and if I wasn't going with Shopify, ShipBob was my next choice. Now that you've read this long review, stop any communication with them as soon as you can! :) Sincerely your customer you never cared about anyways, Mike

Blender Buddy

What a fantastic company. Not only are they effective and efficient, but their customer service is superb. Really helped us out on a personal level with our business on top of doing an excellent job at fulfillment.

Milksta Mommy Brew

Great UI but terrible service. Our email is always on fire due to unhappy customers and the problems with Shipmonk never ends! Delayed receiving, wrong items shipped, misplaced inventory, unlimited excuses. And the blame is always on the courier or something else. There’s another big mess up that they did and I wonder how they’re gonna resolve or who to throw the blame on it. We posted a review on Trustpilot and instead of Shipmonk responding to our issues, another 3PL company responded to us! Shameful service.