Shipmozo ‑ Smart Shipping

[July 2025] Please do not go with this app, There is 0 customer support if shipment are stuck or undelivered. We lost a lot of money as shipments were not being delivered. Their customer support team is very arrogant and provide misleading information.

If you making some profit out of your ecommercebusiness shipmojo will make sure that you lose all of your money.... There are plenty of issues with this app.

1. Lot of times order has been picked up but it doesn't get updated in system. if you raise a ticket for that team will cancel your shipped order. Now you can't even track that order as it shows cancelled. It may be delivered to customer but you won't get cod remittance as it is already cancelled. This is how they keep looting their customers and fill their pockets from others hard earned money.

2. Pickups are delayed no matter whom you contact they are not able to provide any support.

3. The worst support team they don't even read what you're saying they just close the ticket by copy pasting same message.

4. RTO's are incorrectly marked as delivered. On complaining they say raise ticket within 48 hours. You can't even check rto delivered orders from their portal as they don't have filters. you have to manually scroll through orders to check that.

5. Their portal doesn't support multiple awb you have create seperate issues for each awb. after creating multiple tickets most of them are closed without even asking the customer if the issue is solved or not.

I won't recommend to anyone using this for ecommerce business.

From my perspective Webparex is one of the best shipping solution providers in India. Great and prompt client support team. Many thanks to Mr. Rajesh and Mr. Anuj for your kind support.

When it comes to shipping, I've tried numerous services, but none have matched the unparalleled experience provided by Shipmozo. They don't just move packages; they deliver peace of mind. From the very first click, their platform is a masterclass in user-friendly design. It’s so simple and intuitive that it removes all the stress typically associated with logistics.
The real magic, however, lies in their flawless execution. Every shipment I've sent has been handled with the utmost care and precision. The tracking is incredibly accurate, providing real-time updates that are a world away from the vague notifications I've received from other companies. My last package arrived not only securely but also exactly when it was promised, a testament to their exceptional reliability.
Beyond the technical performance, Shipmozo's commitment to customer satisfaction is evident in every interaction. Their support team is responsive, professional, and genuinely helpful. They combine top-tier service with highly competitive pricing, making them an indispensable partner for all my shipping needs.
If you are searching for a shipping solution that is fast, reliable, and truly cares about its customers, look no further. Shipmozo is, without a doubt, the best in the business.

they have worst customer service, doesnt pickup call, they hung up, etc, they dont reply on whatsapp, give fakje promise like will pickup today and its been 6 days, shittest service ever, please dont use this if you want to deliver on time. please choose someone else like delhivery, dtdc or something like that directly