Shipmozo ‑ Smart Shipping

Efficient Shipping Partner with Strong Support

Shipmozo has been a reliable courier aggregator for our Shopify store. The dashboard is user-friendly, rates are competitive, and it’s easy to manage multiple courier partners from one platform.

[July 2025] Please do not go with this app, There is 0 customer support if shipment are stuck or undelivered. We lost a lot of money as shipments were not being delivered. Their customer support team is very arrogant and provide misleading information.

The worst it can get.
Wont recommend even to my enemy.

1) Not a single non delivery package was delivered in timely manner, often we create a ticket for non delivery and after 10 days of them "trying", its gets RTO. No accountability, we face our customer with shame due to them.

2) The assigned account manager never respond.

3) Many of our return package which was RTO due to non delivery is lost or in transit for 20-30 days.

The worst service i have ever seen in my 5 years of ecommerce, all false promises and zero customer support.
Avoid at all cost.

Edit on 22 April 2026 :- I have rejoined them, it's been 3 months, Customer support is a lot better now, They have assigned me a KAM (Raksha) who helps a lot whenever I face any issue.
Panel is much better now and easy to use.
Regarding Weight discrepancies I still get few but they reverse it as per the volumetric waivers provided.

9 Nov 2009 :- One of the most pathetic courier partner, worst customer service (they will just trash talk to you, hung up your call for no reason and then you keep calling them back), they will say no Volumetric weight on selected couriers but still give weight discrepancies and charges extra according to Volumetric weight. I have more then 40 discrepancies which they won't clear and more than 12 tickets pending since a month. There panel is one of the worst panel, Even after the update all they did was changed the theme of panel all other problems are just same.
You might get start working with them for there low rates but eventually they will charge you extra by giving weight discrepancies.
If you receive wrong parcel in RTO they will give vague reasons to reject your claim....
Never use Shipmozo

There is always a good support from their team and understanding of work struggles we face on daily basis and they try their best to provide the best solution they can offer

Have been working with Akash & Vishal, the sole reason m still with ShipMozo helped me with everything including integrations & delivery.

From my perspective Webparex is one of the best shipping solution providers in India. Great and prompt client support team. Many thanks to Mr. Rajesh and Mr. Anuj for your kind support.

Good service

Best Account Manager @Akash, He should get appraisal as he is working as one man army and handling such big clients.

Excellent Support and Service! Current best in India , best pricing and service. Thanks Shipmozo!