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Random charges... additional shipping charges. (Got charged an additional $300 for a shipping label that I was charged roughly $110 the first time already) Yes you save a few dollars using this app but later on you get additional charges on shipments after looking through my account. Indicting weight or size of box are wrong. I have been shipping for over 5 years, and I always check my scales. I order my boxes from Uline and I purposely always leave the box size label outside so the carrier doesn't measure them. I have never dealt with this by using the Shopify shipping portal, which I will just continue using it. Not worth the headache.
Hi, Richard.
Thank you for taking the time to post feedback. We completely understand that unexpected shipping adjustments are frustrating. Shipping rates on ShipNerd are obtained in real time from couriers based on the weight and dimensions provided by the shipper when creating a shipping label. ShipNerd has no way of knowing what customers are shipping, how the items are being packaged, and whether the weights and dimensions entered are accurate -- which is why we charge based on the courier audited weights and dimensions. Per the invoice you received, your shipment incurred 3 shipping adjustments: (1) The carrier audited your shipment to be larger then what you had indicated when generating your shipping label. (2) There was an address correction fee as the carrier had to add a unit / apartment number to the delivery address (3) You indicated that the package was being sent to a commercial address, whereas the delivery was to a residential address. If you feel any of these adjustments are incorrect we would be happy to try and dispute them with the carrier!
For full transparency, we’ve just emailed you a snapshot direct from our carrier invoice showing the adjustments which you were just charged for. Again, completely understand the frustration, but the shipping rates quoted on ShipNerd can only be as accurate as the information inputted to generate them.
At The Abbey we run multiple sites. The integration with our two shopify stores is great.
Customer service is top notch.
If you have any question shoot them a e-mail or feel free to contact me at https://theabbeycollection.ca/pages/get-in-touch
Cannot say enough great things about the team at ShipNerd! Not only has the integration with ShipNerd saved us numerous hours on order fulfillment, but the savings on shipping are literally second to none. I'm not joking, you're wasting money by not having ShipNerd on your team!
To take it a step further, they offer the best customer support we've seen in the shipping industry. Anytime we have any issues with a package they are happy to help, or sometimes will even reach out to us first if there any problems with customs/lost packages. I'm always happy to reach out to them via email/phone for support knowing they will take care of us.
Finally, they actually listen to what you need! We are a 19+ business and requested if they would implement signature verification on delivery. Within no time at all, it was up and running.
If you're looking for quick fulfillment, incredible prices, and outstanding customer service, you need to work with ShipNerd!
Thank you for the kind words VapeMeet! We sincerely appreciate your business, and you taking the time to write this review.
Easy to use, very straightforward & very prompt replies when issues need to be resolved! Addresses are automatically synced to orders! Pricing is VERY competitive, best we've seen yet. Would definitely recommend.
Top-notch customer service. Steve always goes extra miles to support. The price is good. I hope they will add FedEx and USPS.
I use this app and recommend it to all business for their shipping needs. Its easy to use and it works great!
We’re based in Vancouver, BC and were using ShipNerd only for shipments within Canada.
To our US customers we shipped out Blaine, WA with FedEx.
Until Steve pointed out that it could be cheaper to ship from Vancouver to anywhere in the US directly.
It was hard to believe but – know what? – turned out that he was totally right!
We’ve been saving bundles ever since.
So, muchas gracias, Steve!
You’re the best. On a scale from 1 to 10, you deserve 11 points!
Awesome service! Made shipping super easy by offering pick ups and our orders get to our customers MUCH faster and CHEAPER than when we shipped with Canada Post. Great customer service and walk through on how to get started with Shipnerd. 10/10 recommend
Thank you for being part of the #NERDHERD! Happy to hear that we've been able to save you time and money :)
Full integration with Shopify. The best part is the customer service, outstanding. That's what matters because you could find other options with similar features, but not with this customer service. Hopefully, growing won't make them lose that personal touch
I have been working with Shipnerd for a number of years. Very easy to work with, support is amazing, nice, no nonsense staff. Pricing that blows other services out of the water and the quality of work is very high.
The app is super easy and intuitive to use. Big thumbs up and i have been recommending Shipnerd ever since i started to work with them.
Thank you for taking the time to post feedback, greatly appreciated! It's a pleasure working with your team as well, and thank you for being part of the #NERDHERD