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Random charges... additional shipping charges. (Got charged an additional $300 for a shipping label that I was charged roughly $110 the first time already) Yes you save a few dollars using this app but later on you get additional charges on shipments after looking through my account. Indicting weight or size of box are wrong. I have been shipping for over 5 years, and I always check my scales. I order my boxes from Uline and I purposely always leave the box size label outside so the carrier doesn't measure them. I have never dealt with this by using the Shopify shipping portal, which I will just continue using it. Not worth the headache.
Hi, Richard.
Thank you for taking the time to post feedback. We completely understand that unexpected shipping adjustments are frustrating. Shipping rates on ShipNerd are obtained in real time from couriers based on the weight and dimensions provided by the shipper when creating a shipping label. ShipNerd has no way of knowing what customers are shipping, how the items are being packaged, and whether the weights and dimensions entered are accurate -- which is why we charge based on the courier audited weights and dimensions. Per the invoice you received, your shipment incurred 3 shipping adjustments: (1) The carrier audited your shipment to be larger then what you had indicated when generating your shipping label. (2) There was an address correction fee as the carrier had to add a unit / apartment number to the delivery address (3) You indicated that the package was being sent to a commercial address, whereas the delivery was to a residential address. If you feel any of these adjustments are incorrect we would be happy to try and dispute them with the carrier!
For full transparency, we’ve just emailed you a snapshot direct from our carrier invoice showing the adjustments which you were just charged for. Again, completely understand the frustration, but the shipping rates quoted on ShipNerd can only be as accurate as the information inputted to generate them.
I see all the rave here. I did try it and a total fail. Also, I wish my emails would get a response.
Hi, Thank you for taking the time to post feedback.
It looks like we did respond to your emails, but happy to respond on here as well should anyone else have questions about shipping to Africa:
I'm sorry, but we do not support shipping to certain countries in Africa. You can easily access the list of the countries we ship to right through the country list within our "Ship" form.
Thank you for your time.
Steve
Installed the app, had to signed up, shipments were supposed to show up in myshipments according to developer. Checked myshipments nothing, check safari and chrome still nothing here. I do not have the time to investigate this any further, either it works or it does not. Apps should help me perform better, faster and efficient. In my humble opinion this app does not quality.
Thank you for taking the time leave a review. Only NEW unfulfilled orders that come into your store AFTER installing ShipNerd will be pulled into our application -- not ones that were already in your store. However, we can assist in importing those orders into ShipNerd too! Apologies for the confusion.