Shield Shipping Insurance

Deliver a branded post-sale experience with Shipped to drive customer loyalty and lower support costs.

Increase customer conversion with added confidence

With Shield, offer customers premium package assurance for extra confidence and protection from carrier mishandling of damaged, stolen and lost packages. Shield increases conversion rates while reducing claim-related costs.

Allow customers to easily report a shipment issue with your branded self-service Shield Center, enabling automated replacements and refunds.

Optimize your branded delivery experience

With Track, enable customers to follow their package en route with a branded visual shipment tracking portal, reducing “where is my order?” inquiries.

Keep your brand top of mind with branded real-time shipment alerts, increasing brand loyalty and customer lifetime value.

Shipped connects with couriers worldwide including UPS, DHL, USPS, China Post (ePacket) and China EMS.

Lower support costs and delivery failure costs

Reduce customer service effort through a streamlined issue reporting process, increasing customer loyalty while eliminating a manual back-and-forth conversation that drives customers crazy.

Resolve shipment issue replacements and refunds faster and decrease customer service costs by automating shipment issue resolution.

How does Premium Package Assurance work?

Once Shipped is installed, customers have the option to add premium package assurance for damage, loss and theft during checkout.

If there is a shipment issue or delivery exception, customers can easily report an issue through your branded Shield Center, saving money, time and headache.

Upon approval, Shipped will handle replacement order, creating a second sale for merchants while increasing customer satisfaction.

Ready to upgrade your post-sale experience?

Adding Shipped to your store is simple and does not require any coding knowledge.

• Click the “Add app” button to get started.

• Authorize the connection between your store and Shipped

• Expert Installation of the Shipped widget on your cart page

• Enjoy higher conversion with Premium Package Assurance

If using Shipped post purchase feature along with a Fulfillment or Fraud Prevention app that either requires you to manually capture payments or that automatically captures your orders payments, please ensure that the app is able to capture multiple payments on a single order by reaching out to the app’s support team.