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用于处理客户支持工单的 AI 智能体，可采取行动、契合品牌基调并快速解决问题。
Cavalry 是一款自主式 AI 客服，其功能远不止聊天。它能对复杂问题进行推理并采取实际行动，大规模地端到端解决工单，无需依赖僵化的工作流。将其连接到您现有的技术栈，让它在遵守您的政策和品牌基调的同时，处理各个客户渠道的海量请求。这不仅能提高购物者满意度和工单解决速度、降低支持成本，还能将客户支持转化为复购和利润。
- Cavalry 可全面解决复杂的工单，实时减少人工工作量
- Cavalry 会遵循您的政策、语调和风格指南，契合您的品牌基调
- 快速上线，无需耗费数周时间进行流程构建和维护，也无需依赖脆弱的工作流
- Cavalry 可跨多个工具执行经验证的行动，并且仅上报边缘情况
- 自动处理 WISMO、物流协助、退换货、退款及 100 多种用例
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- Freshdesk
- Gladly
- Gorgias
- Kustomer
- Recharge
- Zendesk
定价
选择最适合您业务的套餐。
免费
免费安装
每处理一张工单仅需支付 1.2 美元
特色功能
- 基于 100 多种电商用例训练的 AI 智能体
- 70-90% 的 AI 智能体自动化率
- 快速进行 AI 设置，无需构建工作流
- 可处理复杂边缘情况的 AI 智能体
- AI 智能体端到端解决工单
- 具备人类水平推理能力的 AI 智能体
- 语调、语气和政策契合品牌基调
- AI 智能体与您的团队无缝交接
包含自动翻译的文本
所有费用均以USD结算。
We're very happy with our experience with Shipped. We started with a 30-day free trial in 2024 and have been customers for almost one year. We appreciate the advanced level of complexity that their AI agents can handle, not just engaging in conversation with our customers, but proactively solving issues and thinking like our in-house support reps. We highly recommend Shipped Suite for any e-commerce retailers looking for advanced AI customer support agents.
Cavalry has made my life so much easier. Having a lean team on our company, it's great to know we have Cavalry offering customer support 24/7 in real-time. It has a higher CSAT than our previous outsourced agency while also being much more affordable.
Shipped AI has been phenomenal at supporting us through our AI CX journey. I appreciate their willingness to listen and adjust and help figure things out as they arise. We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Shipped AI was able to significantly help reduce our seasonal staffing needs in Q4, and continue to release new features to make our lives easier. We are looking forward to the many enhancements they are going to make in 2025.
支持
应用支持由 Cavalry 提供。
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