ShipperHQ: All‑In‑One Solution

We have been using Shipper HQ for around 7 months and we are very happy with the platform and their support team. We have a complex setup on Shopify (multiple stores, multiple fulfillment countries, etc.) and Shipper HQ has made it possible to not only handle product rating for all of our scenarios, but they have also allowed us to consolidate our entire admin and manage everything centrally. This has been a key tool for us to be able to manage shipping across 15+ stores. Their technical support team has been very responsive to any concerns we have had and have been available to walk us through the most complicated aspects of our specific setup. We would highly recommend Shipper HQ for any rating needs that can't be handled by Shopify natively.

ShipperHQ has a great app with the functionality our store needs PLUS an incredible customer service and support staff! They have walked us through some challenges we faced when switching shipping providers and made sure that everything was worked out all the way through the process. Martin has gone above and beyond for us and we are very thankful to be working with him and the ShipperHQ team!

Through its robust carrier rules and segmentation, we have been able to present competitive shipping options that make sense for both our B2B and B2C customers. The date and time feature is a real differentiator in our industry. Technical support and overall customer service has been extremely helpful; both in the initial setup and overcoming technical obstacles. Great app!

I've used ShipperHQ at multiple companies because of their ability to implement complex shipping logic (both on Shopify and Magento). It's crucial to show our customer the estimated delivery day at checkout, which is dynamically displayed based on MY business's shipping rules (same-day shipping cut off, blackout days, day of the week they order, etc) coupled with the carrier's real-time API. Their support team is very accessible and thorough. They are also open to adding features and functionality to their roadmap with a good use case! I could NOT do ecommerce without ShipperHQ.

We're just getting up and rolling with ShipperHQ, but have been very impressed so far. The team has been extremely helpful in setting up our integration and working through our shipping rules that can be pretty complicated. We ship goods ranging from the size of a dime up to truckloads of greenhouse frames, so calculating shipping has always been an issue. We're looking forward to solving that with ShipperHQ! Plus, we'll finally be able to offer freight quotes during checkout, something we haven't been able to do up to this point.

UPDATE 3/12/21: ShipperHQ has finally resolved this issue of rates not being quoted correctly in the Shopify admin. While it took longer than we would have liked, we do appreciate them getting this fixed and our store is now fully up and running. Thank you to everyone on the support team that was involved in getting this resolved! I would like to request that ShipperHQ implements a log of some type to be able to view the rate requests made on the store, so that if a customer has problems checking out we are able to figure out what is causing the problem without having to reach out to support. With using ShipperHQ on bigcommerce, you are able to view the stores server logs to check for issues with checkout, but Shopify does not have anything like this on their platform unfortunately. UPDATE 1/29/21: ShipperHQ has reached out and is currently attempting to rectify the issues we are having. ShipperHQ's COO actually reached out to us personally and is actively working with his support team to get these problems fixed for us. They are coordinating with Shopify to have them also look into the problem on their end. Will update this review as progress is made. ORIGINAL REVIEW: Support is next to useless. Now experiencing massive problems with getting shipping to apply to orders created through the Shopify admin backend, that are large in size (greater than $3000.00). Support is continuing to blame shopify and instructing us to reach out to Shopify and CC them on emails. Have sent multiple emails to Shopify and have not gotten any response(Not ShipperHQ's fault). But I am assuming the developers have contacts at Shopify that we dont have, which they should be reaching out to when problems like this are appearing. Before this problem, we had an issue where our USPS Live Rate carriers would not provide quotes for orders that required more than one flat rate box. We only ship USPS using flat rate packaging, so this was a big problem for this. After contacting ShipperHQ support, they again blamed the other party and said it was a problem USPS's API. I contacted USPS and they blamed ShipperHQ as it is a 3rd party application being used with their API. I took it into my own hands to try to fix the issue, and deleted all USPS carriers and recreated them. When trying to validate the credentials, it would not validate them and just provided an error message. I again contacted support and they looked into the issue, and were finally able to validate the provided USPS credentials themselves. Come to find out this also fixed the issue of the rates for multiple flat rate boxes not being returned. It is unknown if this was a problem on ShipperHQ's side or USPS, but somehow ShipperHQ was able to fix it which means it was more than likely a problem on their end. We also use this app on a Bigcommerce store that we run, and whenever support is contacted for issues on that version, they also blame Bigcommerce and are unwilling to contact Bigcommerce themselves. The problems I experienced on Bigcommerce were in fact the fault of ShipperHQ as the support had told me we can use metric dimensions in their app and still receive live quotes for UPS when using the dimensional packing feature. Well rates were not being returned when I had the app and our stores dimensions set to use Centimeters and Kilograms. Come to find out, when changing the settings over to Imperial weights and dimensions, the problem was fixed and rates then started working! If this app is not functioning correctly, it is the developer's problem. Not Shopify's Problem. Support should be the ones contacting Shopify to rectify this issue. Not me. Especially if we are paying the developers $300 a month to use the app. For $300 a month, the amount of support and quality of it is absolutely ridiculous. I am very close to being fed up with this app and its developers and will be looking to more than likely replace it ASAP. If ShipperHQ decides they want to actually start helping and rectifying issues with their own app, I will change my review, but for now I am not satisfied whatsoever.

Thank you Shipper HQ for a great product and amazing customer service, special shout out to Dakota! I run e-comm for a boutique home furnishings site. We have always seen shipping as our biggest barrier from online sales, and Shipper HQ has finally come up with a solution. Besides having the white glove delivery partner, which was important to us, we have other complicated needs with several pickup locations, products with various lead times, etc. As a creative person, the Shipper HQ team helped me tremendously by breaking down an intimidating process into manageable steps, and the platform itself is quite easy to navigate. So yes, 5 stars!

ShipperHQ is great! We've used it to solve two big problems.

1. Customers are now able to see real-time estimated delivery dates calculated by Fedex. We previously displayed a "3-6 business days" estimate.

2. We have some products that legally can't be sold in specific states. Restricting this at checkout used to to require complex Shopify Scripts written in Ruby. Setting these rules is much easier via ShipperHQ's admin.

I agree with what people said here.
This app has a steep, steep learning curve. I was very lost in reading their help docs. The customer service was quite poor. The guy wasn't patient and kept sending me help docs that were not helpful. It is an expensive app but did help me out.

I'm very impressed with the ShipperHQ team and platform. Michael helped with setting up my delivery surcharges and was very responsive. I would recommend using this app for your shipping and delivery rate management.