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Do not trust - they avoid cancelling your subscription despite following their cancellation procedure.
I tried subscribing to ShippeHQ for my store which wasn't suitable for us. We claimed the 15 day trial and almost immediately tried cancelling by contacting the app's support to cancel the plan, as per their instructions for their app.
Anthony Cantabrana advised I should fill out a form here
(https://docs.shipperhq.com/subscription/#Close_or_Cancel_Subscription)
which directs you to this page
(https://docs.shipperhq.com/cancel-subcription/)
which states "Please contact CustomerSuccess@ShipperHQ.com at least 3 days prior to the next bill date to request cancellation. A team member will reach out to you within one business day to confirm your cancellation."
We followed these instructions and have still been charged. I have emails proving my correspondence.
App in question: ShipperHQ: All-In-One Solution
If you want an app which is a pain to cancel, this is the no.1 winner in my opinion.
We really messed up, and we’re genuinely sorry about that. We understand how frustrating this must be. Here’s what happened: You should’ve received confirmation that we got your cancellation instructions, and we should’ve ensured your account was canceled smoothly. We’re working on improving our processes to prevent this in the future. Thank you for your patience as we get things sorted out.
Great app, Jeremy was very helpful in our migration from our previous platform to our new Shopify site.
This app is the best for shipping logic. Our Shopify store has over 3000 SKUs to manage. Of all the apps we use the support received from ShipperHQ is above the rest. Most problems are resolved on the same day. The support team lives and breathes shipping, and is always on top of it. Thank you!
We're thrilled to hear that ShipperHQ is making a significant difference in managing your extensive Shopify inventory! Our dedicated support team is always here to ensure your shipping needs are met swiftly and expertly - thank you for your fantastic review!
Have been using Shipper HQ for over 8 years now. We couldn't run our business without it. It has lots of features, and can require some help in setting things up, but the Shipper HQ team are always happy to assist. The support provided by the HQ team is outstanding.
Wow, eight years and still going strong – that's fantastic to hear! Thank you for your loyalty and kind words. We're thrilled to be a key part of your success.
ShipperHQ is a game-changer for e-commerce businesses. Its user-friendly interface and robust features make shipping management a breeze. With ShipperHQ, merchants can easily customize shipping rates, options, and delivery methods to fit their specific needs. From calculating real-time shipping costs to offering discounts and promotions, ShipperHQ streamlines the entire shipping process, enhancing customer satisfaction and boosting sales. Its reliability and efficiency make it a top choice for e-commerce ventures of all sizes. If you want hassle-free shipping solutions, ShipperHQ is the way to go!
Thank you for your fantastic review! It's rewarding to know ShipperHQ is streamlining your shipping process. Let us know how we can continue to support your e-commerce journey.
Not only is this a great shipping app with endless options and customizations, but their customer service goes above and beyond. There is a learning curve with ShipperHQ for sure, but Ryan Monk is always so helpful and responds quickly with any of my questions or confusions, takes the time to walk me through the steps and teach me, or even better will just go in there and make the adjustments for me. Thanks Ryan!
Glad to hear it! Big thanks for the kind words about our app and Ryan's standout support.
ShipperHQ has been amazing for us as we transitioned to a Shopify store. We offer a number of different products that ship in a number of different ways, and ShipperHQ's support team helped guide us through that process seamlessly. Their customer service is second to none and we would recommend them in a heartbeat to help with any store's shipping needs.
Hearing about your successful transition to Shopify with ShipperHQ's support is wonderful. Your acknowledgment of our customer service means a lot. Thank you for recommending us!
Lots of options for customization, and an easy solution for offering shipping options via multiple carriers. Their support team gets things done if you need assistance as well. Thanks ShipperHQ for helping us get things all sorted out as we move over to Shopify!
Thank you for the positive feedback! We're thrilled to hear you're enjoying ShipperHQ on Shopify. Your success is what motivates us! Looking forward to supporting your shipping journey.
Working with the ShippierHQ team was great. We were able to really elevate the shipping for our store and make it better for the customer. In previous years we have had issues with customer expectations for delivery. This past year it was so smooth. The ability that ShipperHQ gave us to give that customer expectation right up front helped. Also the shipping comparison to give the BEST price to the customer is a life saver.
Great Team and Great Product!
Thrilled to hear ShipperHQ elevated your store's shipping experience! Thanks for highlighting our commitment to smooth delivery and cost savings.
We use this App for two different Stores and absolutely love the customizability and user friendly interface. I highly recommend this App for someone who has unique items to ship both Domestic and International!!!
Thrilled to hear you love ShipperHQ for its customizability and ease of use. Thanks for the high recommendation!