리뷰 (63)

전체 평점
4.5
평점 수준당 개수
  • 평점의 83%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 11%가 별 1개입니다
2021년 2월 22일

Poor customer support. I downloaded the app to try and it wouldn't allow me to log in. It just kept redirecting me to their homepage. I contacted support and was unable to test it out that day. Now that I am able to dedicate some time and try it again my trial (that didn't even last close to the 30 days advertised) no longer works and they expect me to start paying to get into the app for the first time. I contacted support again and asked them to extend it as I haven't even been able to log in and test and they said they would not. I could care less because I probably saved myself from having to deal with the CS in the future as well. Glad I learned before having to pay. Beware.

SMOKEA®
미국
앱 사용 기간 12일
답글 ShipperHQ개 2021년 2월 25일

We’re truly sorry to hear about your frustrating experience with your trial, and that you didn't have a chance to properly try out ShipperHQ. One of our Account Managers, Dakota, has reached out directly - there is a way that we can reconfigure the billing so that you are able to get a free trial and we’d be happy to approve that for you. Dakota will also be able to help you determine if ShipperHQ will meet your needs and help with the login issues. Please feel free to reach out to us if you have any other questions.

2020년 7월 17일

I found the app very capable. Originally I came to the app to use metafields for inputting product dimensions. (Which is great!) Sadly if you are using dimensions for your products to generate shipping rates this app will not tell you the box sizes used for the real-time quotes and placed orders. The box sizes are NOT accessible by shipperhq website, shopify order attributes or notes or metafields, api, or any other way. This feature IS included on the other ~ 5 eCommerce platforms shipperhq supports but not shopify. Obviously this is extremely disappointing. Their staff told me that shopify isn't capable of holding box data (like in shopify order attributes or notes or metafields). I will let you decide for yourself if that is true. I don't think this app is very feasible to use because of this limitation with that regard.

Cavallini Co Inc.,
미국
앱 사용 기간 10일
답글 ShipperHQ개 2020년 12월 14일

Thanks so much for the feedback about metafields. We are working to improve order details that are returned to Shopify. The upcoming changes will provide access to a lot more data about the order’s shipping details including box sizes, packing information and much more. Stay tuned!

2024년 9월 6일

Lings - PowerOutlet
영국
앱 사용 기간 대략 4년
답글 ShipperHQ개 2024년 9월 9일

Thank you for the 5-star rating! We're so glad to know ShipperHQ is hitting the mark for you. If there's ever anything we can do to make your experience even better, don't hesitate to reach out.