ShipperHQ: All‑In‑One Solution , 45 条评论
I've used ShipperHQ at multiple companies because of their ability to implement complex shipping logic (both on Shopify and Magento). It's crucial to show our customer the estimated delivery day at checkout, which is dynamically displayed based on MY business's shipping rules (same-day shipping cut off, blackout days, day of the week they order, etc) coupled with the carrier's real-time API. Their support team is very accessible and thorough. They are also open to adding features and functionality to their roadmap with a good use case! I could NOT do ecommerce without ShipperHQ.
Lewis Kennedy from Support was such a fantastic help and crucial in fixing our shipping rate errors, he figured out what the problem was (not ShipperHQs problem either) and showed me step by step his process of what is causing the issue and how to solve it. Not just a great asset for ShipperHQ but Lewis is a great human, always willing to help me and doing it with the most positive attitude, it really goes a long way as I NEVER leave reviews, so that is saying something. All the best Lewis and thank you again mate!
Hi there! Thanks so much for sharing your experience with us. We're lucky to have Lewis on our team and are thrilled to hear that he took such good care of you. We appreciate the kind words and will be sure to pass them along. Thank you for this incredible feedback!
ShpperHQ provides a simple interface to the complex problem of different types of shipping. We use ShipperHQ for their advanced features for dimension shipping that helps control our cost and be able to ship from multiple warehouses based upon where our inventory is located. Our setup was a little complicated, but their customer service staff was very helpful in setting up the shipping rules we needed.
Hi there, thank you for sharing your experience with us! We're thrilled to hear that our advanced features have helped you overcome your shipping challenges and that our customer service team was able to assist you with the setup process. We appreciate the kind feedback and are always here if you need anything. Thanks!
Was easy to set up and customize based on our store's needs. Always had great customer service when we had any questions. The delivery date & time additional feature was also a great bonus!!
Hi there, thanks for the review! It's great to hear that you had a smooth setup experience and that our customer service team was able to assist you along the way. The delivery date and time feature is a favorite of ours too, and we're so glad you're enjoying it. Thank you again for the kind feedback!
We've been using ShipperHQ for years, first with Magento and now Shopify. It handles our oddball shipping requirements smoothly, and the ability to test rates has made troubleshooting easy.
We've needed almost no technical support with the Shopify app, but when we needed it for Magento the ShipperHQ team was very helpful and responsive. It's one of the few must-have apps for our store.
ShipperHQ has the necessary tools to tackle any shipping task in shopify. IF you don't know how to pull it off, wonderful customer support, backed by a capable technical team, will be able to help you out.
Be confident that you will have the support you need.
Shipper HQ is the $hit. I've used a ton of shipping apps and SAAS offerings for various platforms over the last 20 years in ecommerce. This is by far the most thoughtful and most powerful one I've found. It's built smart, and is granular and modular enough to do accommodate nearly any complex shipping scenario you'll encounter. My peers have always touted ShipperHQ and now I know why.
Wow, thanks for this awesome review! We've worked extremely hard to make our software the most powerful and adaptable shipping solution out there. It's incredibly rewarding to hear that our efforts have paid off, especially from someone who has tried so many other shipping apps over the years. If you ever need assistance or want to share more feedback, our doors are always open. Thanks again for the kind words, and we look forward to continuing to make "$hit" happen for you!
Great software. Excellent support staff. We think it may be beneficial to add links for popup info besides some of the more complex settings for quick reference.
Hi there! Thanks so much for this feedback. We're thrilled to hear you are enjoying our product and that our support team has been helpful along the way. We're constantly looking for ways to make our product even easier to use, and a pop up is a great suggestion. I'll be sure to pass that idea along to the team. In the meantime, please be sure to utilize our Help Docs site and if you're still having trouble, you can of course reach out for additional guidance. Thank you again for taking the time to share your experience with us!
Michael was very helpful in breaking down an issue so I could understand it and fix it! Thank you for your help!
Hi there, thank you for sharing your positive experience with Michael. We're glad to hear that he was able to provide you with the help and support you needed. If there is anything else we can do for you, please don't hesitate to reach out. We're always here to help!
I've been using ShipperHQ for years. It's great for dimensional shipping. It has saved our customers and my company a tremendous amount of time and money. We get accurate shipping costs through the app.