ShipperHQ: Shipping Experience

ShipperHQ: Shipping Experience

by ShipperHQ

Turn Shipping Into a Profit Center. Grow Your Business.

3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    68% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    4% of ratings are 2 stars
  • 1 of 5 stars
    20% of ratings are 1 stars

All reviews

1 review

MTN SHOP

I agree with what people said here.
This app has a steep, steep learning curve. I was very lost in reading their help docs. The customer service was quite poor. The guy wasn't patient and kept sending me help docs that were not helpful. It is an expensive app but did help me out.

Developer reply

July 14, 2021

Hey MTN Shop Team,

Thank you for sharing your continued experience with ShipperHQ - and we apologize for falling short. We value your feedback and sincerely appreciate you bringing this issue to our attention.

I’m sorry to hear the documentation we shared was not helpful in resolving your issue. Meeting our customers’ needs is a priority for us and we always strive to get better at it. We are continuously updating our knowledge base in an effort to answer our customer's toughest questions and help them make the most of ShipperHQ's powerful features. I would sincerely appreciate the opportunity to discuss with you how we can further improve our efforts.

All that said, I wanted to reiterate how thankful we are that you shared your concerns with us. When you give us this feedback, it helps us build a better product and service offering for our customers, so thank you for helping us in our mission to always be better. Should anything else arise, please reach out to me and I will personally see to it that it is taken care of.

Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to email me at support@shipperhq.com.

Thank you,
Taylor Saporito, Head of Support