评论 (10)

整体评分
4.3
每个评分等级的数量
  • 80% 的评分是 5 星
  • 0% 的评分是 4 星
  • 10% 的评分是 3 星
  • 0% 的评分是 2 星
  • 10% 的评分是 1 星
2023年12月20日

I wanted to like this service. Their promises were not followed through in the end. Their support is overseas and is often quite delayed. Your questions don't get answered and you are constantly running in circles. My orders were delivered late 90% of the time. Delayed by 2-3 days sometimes a full week late. They never updated me, I had my customers reaching out to inquire where there package was a full week later. Shippie's response was there was traffic or protests.. for a whole week? The excuses were never ending. I sent out promo material one day, 150 packages. All of this discussed in advance about the quantity of items needing to be picked up. The first driver came to pick up and said i can't fit that in my car and just abruptly walked out. A second driver arrived an hour later and was still baffled by the amount of orders. No one was clearly communicating. They were all meant to be delivered on the same day. Around 10pm I checked the app and 50 orders were still not delivered. They were going to keep delivering until midnight. I told them to stop immediately as what household wants to receive a knock at their door past 9pm. Very unprofessional. I do not recommend.

Twentyseven
加拿大
9个月 人在使用应用
Shippie已回复 2024年1月25日

I'm truly sorry to hear about your negative experience with our service. We take your concerns about delayed deliveries, communication issues, and the handling of your orders very seriously. Please accept our apologies for the inconvenience caused. We're committed to addressing these issues and improving our service. Your feedback is invaluable in this process.