Reviews (361)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing shipping operations and customer satisfaction, noting its ability to customize shipping rates based on various parameters like location and product specifics. It supports complex shipping rules and integrates seamlessly with Shopify, making it ideal for businesses with specialized shipping needs. The app is praised for its reliable performance and exceptional customer support, available 24/7 through multiple channels including WhatsApp and Google Meet. Support personnel, especially Sid, are frequently highlighted for their proactive and efficient service.
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I installed this app because I needed the ability to provide variable local delivery rates to my customers, based on cart contents and customer tags. I needed to replicate my current state with delivery date and timeslot management as well as configure my desired future state, which included several zones and several variables rates. The support team referred me to their technical Lead, Sid, who created the entire configuration for me in a test theme, worked with me to test and tweak the settings, and was then on hand for every little question as I migrated the theme to production. He supported me almost constantly over a 3 day period, including over the weekend. I've never encountered this level and quality of support before, and I could not be happier with the outcomes provided by the app!
I desperately needed a solution for having one shipping rate across multiple locations. The Shopify team suggested this app and they did not disappoint. It took a bit of work (on their end) to set up but they got it all sorted for my store. Including following up on fixing my international shipping rates. Thanks so much Sid for persevering and getting it sorted just how I needed. Use this app!!
Thank you so much for giving us a chance to serve you. Your words are really magical with 5-star reviews on board.
We have an expert shipping team which always ready to understand the user's concern and fix/update as per the user's request.
Thank you Shopify team for the suggestion to wonderful merchants.
Incredible the support I got for the app! We had very difficult requirements for the app but the support helped me with everything! I have never experienced anything like it. Even when the requirements have changed, the support has helped me very quickly. The app is incredibly good and easy to use and you can do everything you need. THANK YOU VERY MUCH
App is super flexible and is solving us lots of issues give the right service to our clients. Support and customer service is TOP
I've been super impressed with both the app functionality and especially the support received from the team so far. The app works well for us and provides lots of flexibility / options for our complicated shipping rates, and I know they are continuing to improve and evolve the app. The support we've received has been fantastic and they have been willing to make changes, listen to suggestions and help us get our shipping working just right for our store - thank you!
Great App and good price compared to others. Seems very well set up and easy to use and Sid was always on hand and helpful with any queries on their live chat or by email. I would highly recommend this to everyone.
if you have multiple locations and have problems with the multiple shipping charges ,, get this app .. the best customer service also .. manoj socha was the person that helped me on the chat and fixed everything for my store
This is the most amazing app, I have tried over 6 different apps all which did not fit my needs. I can not thank the team enough on supporting my small business with the difficult shipping rates for different regions. With someone 100 percent getting back to you within less than 24 hours and also live support when they are online.
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Very impressed with the App and the support team. Does exactly what it says and anytime I was stuck, the developer was there to assist immediately.
Great experience, prompt response. Cant recommend highly enough. We got set up and running within a day with helpful support staff (Sid) from Ship Zip hand-holding us along the way. Even after everything has been set up, they respond promptly and if there are any questions or issues they are at it right away. Great service, thank you :)
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!