Reviews (355)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing shipping operations and customer satisfaction, noting its ability to customize shipping rates based on various parameters like location and product specifics. It supports complex shipping rules and integrates seamlessly with Shopify, making it ideal for businesses with specialized shipping needs. The app is praised for its reliable performance and exceptional customer support, available 24/7 through multiple channels including WhatsApp and Google Meet. Support personnel, especially Sid, are frequently highlighted for their proactive and efficient service.

May 20, 2022

This is brilliant App and staffs are also very helpful!
We could put product type of delivery rate and date. It's really useful.

natural natural Online Shop
United Kingdom
14 days using the app
May 9, 2023

Customer service very quick and responsive, thank you.
I have booked a call tomorrow to go through the details of how to set this up.

The Literary Gift Company
United Kingdom
13 days using the app
September 12, 2023

very good support, very nice and patient, helped us a lot and did a lot of changes for us. Highly recommended!!

Oopsy Daisy Flowers
Australia
11 days using the app
Cirkle Studio LLC replied September 15, 2023

Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again.

December 12, 2021

I used this app to have custom shipping fees charged to customers who are living off city limits (far off areas) and those who order heavy equipment which requires us to hire big vehicles. Sid helped me to create a custom list and added it to my add to cart page. I can now charge my customers depending on the areas they live as well as based on the weight of the equipment they order. Their customer support service is top notch. :):)

Pro Sports
Kuwait
10 days using the app
July 26, 2022

The best customer service I have experienced with a Shopify app. Sid was awesome helping me set up the app plus adding a few extra touches at the same time. Every issue was solved in just a few minutes. I can now offer my customers the best shipping options with little effort, something I could never do using Shopify's native shipping management. Thanks for the great app and the great support!

Nicoletta Carlone
United States
10 days using the app
May 26, 2022

If only all App providers were this good! Fast response time to any issues, good communications, a great service.

The Natural Dog Hub
United Kingdom
9 days using the app
March 9, 2023

I highly recommend Shipzip: Shipping & Delivery as it has helped us streamline our website deliveries and improve the UX/UI for our cart/checkout with a custom feature where customers can be charged a delivery fee based on the suburb they live in. A custom setting that most of the other delivery apps don't have. Previously we had three shipping apps doing the same tasks this one app does which has saved us $120 USD per month with app fees and is reasonably priced at $19.95 per month for those great features on the top "shipping with delivery date" plan. On top of all the great features, the support is absolutely amazing! We had some troubles with setting the app up correctly and Sid was more than generous to help us get the app set up correctly with a quick response time. This app is perfect for anyone who has a delivery service like our florist business.

Haven Botanical
Australia
9 days using the app
October 17, 2022

Very Helpful... Got my shipping rates up and running.. Recommend this app to anyone needing to easily calculate their shipping costs at checkout

Tarraz
Australia
9 days using the app
July 28, 2023

Hands down the most amazing customer service out there. Their software is so great too. HIGHLY RECOMMEND!!!

yough!
United States
9 days using the app
Cirkle Studio LLC replied July 31, 2023

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. We are always here if you need any help.

March 22, 2023

So far, so good! We have simple requirements and it was pretty easy to set up our zones and postcode rules. Had a little glitch and I had instant support from Sid on live chat - super knowledgeable, helpful and personable! Competitive pricing as well. We may more to the next plan when we want to add a little more functionality in...good to have the option! Very impressed with ShipZip.

In2Tec
United Kingdom
8 days using the app
Cirkle Studio LLC replied March 23, 2023

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! We are always here for you.