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Aditya has been extremely helpful - he took the time to understand our specific needs - we had two video calls to come up with the most effective shipping solution - and they also added a new custom feature that would save us a lot of time. The app is very versatile so you can set it up in different ways depending on what you need. The support has been great, and I would certainly recommend this app and the excellent and friendly support that comes with it.
Shipping can get complicated, so to have confidence in having the right setup in place is really important - so we are very pleased with the outcome!
We had a very specific and complex set of shipping requirements for our business, and Aditya went above and beyond to ensure everything was set up perfectly. His expertise, patience, and attention to detail made the entire process smooth and hassle-free.
The ShipMagic app itself is a powerful tool, but what truly sets it apart is the outstanding support provided by Aditya and his team. They took the time to understand our needs, customized the setup accordingly, and ensured everything worked flawlessly.
If you're looking for a robust shipping solution backed by top-notch customer service, I highly recommend this app. Thank you, Aditya, for your dedication and excellent support!
Hervorragender Service & schnelle Hilfe!
Ich hatte große Probleme mit den Versandkosten-Einstellungen und die Einrichtung der App war für mich eine echte Herausforderung. Zum Glück bietet das Team einen herausragenden Support! Ich konnte sofort einen Termin vereinbaren, und der Kundenservice hat mir nicht nur extrem schnell geholfen, sondern auch alles perfekt eingerichtet. So einen Support wünscht man sich bei jeder App! Absolute Empfehlung – 5 Sterne sind eigentlich zu wenig!
Aditya, took care of EVERYTHING from the offer to the final set up of the app to be sure everything worked fine. we are very glad that he came with a solution! thanks for your time!
The ShipMagic team was very available for customer support to get all of our rates and customizations set up. So far, the tool is working well for our B2B shipping needs!
Great App that help us a lot and an excellent help from the founder.
Aditya Malani was very helpful with setup. It has solved our problem with double billing shipping with our 2 locations!
Aditya was by FAR the most knowledgable and helpful support agent I have ever talked to. He went above and beyond to find a solution to my complex issue.
His support went as far as contacting other 'volume discount' app providers to ask them if their app worked with Shopify's native discounts API to find me an alternative volume discount app to use that would work better than my existing setup.
By the way, this was already after he took the time to diagnose the issue.
As far as the app itself, this is the ONLY shipping app available that is able to exclude certain shipping rules (such as free shipping options) AFTER product discounts are applied. (Our issue was customers getting offered free shipping when their discounted total was under the minimum required for free shipping).
Aditya didn't ask for this review - I demanded that he sent me the review link because his knowledge and commitment to helping find a solution for our niche business was exceptional.
Thank you thank you thank you!
Great app with an excellent, helpful support team who does everything to fulfill the customer's needs. Highly recommended!
Such helpful customer service, they really work well to come up with a solution for you! Shoutout to Aditya!