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2024년 7월 13일

No response from support and never on live chat!

Gift Moments
영국
앱 사용 기간 3일
답글 Speedy Squirrel개 2024년 7월 15일

Hi,

We actually sent you an email at "sales@giftmoments.co.uk" from "speedysquirrelapps@gmail.com" regarding your query on July 11th. Can you please check your spam folder to see if it landed by chance in there?

Nonetheless, we have sent you another email using a different email address "info@speedysquirrel.xyz" with an update on your query. Please revert to us on that email. We have some clarification questions regarding your feature request. If possible, we will build the feature you require in our app for you.

2023년 8월 21일

Fancy that a Free app and all you have to do is use Shopify's most expensive plans which are no value at all

HOD Health and Home | HOD Fitness | HOD Pets | HOD Outdoors
오스트레일리아
앱 사용 기간 3일
답글 Speedy Squirrel개 2023년 8월 22일

Hi,

1. Having CCS is mandatory to use ANY third party shipping rate app including ours. It is a rule implemented by Shopify and we cannot do anything about it. We have also mentioned it on our app listing.

2. You do not have to upgrade to the most expensive plan to get CCS. It is available on the Shopify plan as well.

Thank you for punishing us for a crime we did not commit. My whole team who have worked tirelessly day and night is very grateful to you.