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Helped me resolve my double shipping issues due to shipping from multiple warehouses, and their support was amazing and set up everything for me!
Such helpful customer service, they really work well to come up with a solution for you! Shoutout to Aditya!
I’ve been struggling with Shopify’s default shipping profiles, I had two hampers (alcohol + non-alcohol) in different profiles and every checkout stacked the two shipping fees. I installed ShipMagic, hoping to find a better solution, and Adiyta from their team truly saved the day.
From the moment I reached out, Adiyta was on the ball. They jumped on a call with me almost immediately, listened carefully as I explained that I needed to stop shipping rates from being doubled for mixed-cart orders. Then, he walked me through how ShipMagic’s “rate blending” can be configured to pick the highest of the two rates instead of summing them, exactly what I needed.
During the call, Adiyta:
Quickly understood my Shopify setup (how I had previously used multiple shipping profiles)
Explained how to configure ShipMagic’s rules based on product tags (I tagged my alcohol products “alcohol”)
Helped me build a blending rule so that if a customer adds both an alcohol hamper and a non-alcohol hamper, they only pay one shipping rate (and it's not the sum of both — just the higher)
Talked me through testing the rules using different shipping addresses (Jersey vs UK mainland)
Stayed patient, answered all my questions, and made sure I was confident with the setup
Since implementing the rule, everything works exactly as intended: a Jersey customer sees the correct rate for alcohol only; a UK customer doesn’t get offered shipping for alcohol; and mixed orders always generate a single, fair rate. No more overcharging.
I can't overstate how much it matters to have an app with fantastic customer support, not just a one-size-fits-all solution, but people who care and actually help you tailor things to your business needs.
If you’re running Shopify and want to get real, reliable control over your shipping logic (especially for restricted or mixed-product orders), ShipMagic with Adiyta’s help is absolutely worth it. Five stars without hesitation.
Aditya provided excellent customer support and was able to setup my shipping calculator with multiple locations to my specifications.
Highly recommended app with Excellent technical support!
I needed flat rate shipping options consolidated from multiple drop shippers since Shopify does not offer a native solution. Fastest customer service I have ever had...five stars on just the response time PLUS they set up my shipping profiles in 10 minutes and tested, saving me hours of work.
Highly recommend this app, there should be more reviews on here. It is shocking how customer focused they are.
Wonderful app that can be configured exactly how you need it with multiple rates and methods. The support is amazing, fast, responsive and accurate. They take time to understand your exact need and are pro-active at helping.
We have encountered errors when we have tried to configure a complex rule, but after reaching out, our support request was answered very quickly and with the ideal result.
If you have a complex, or tricky shipping methodology, this app is a must.
MASSIVE recommend
Best customer service I ever experienced. They helped to completely set up the app with a complicated shipping structure that we wanted. Totally recommended.
This app solved every problem our company had with pricing our shipping services. We ship in semi truck load quantities from multiple states to farms all over the country and have always had to invoice for shipping after purchase because it's such a nuanced calculation. The ShipMagic developer worked with us to set up all the rules we need to show a live shipping price in the customer's cart. That is a HUGE win in our industry. Thank you!
Extremely useful app to work around Shopify's limitations with multiple shipping locations! Aditya was extremely helpful and instantly joined a video call to help us out.
This app is truly MAGIC! After searching high and low, we could NOT find a solution to having shipping charges double when multiple items were being fulfilled from different locations. However, Aditya easily fixed this problem and it has been a game changer! He set up custom rules to eliminate the duplicate shipping charges and our lives have been so much easier since installing this app!