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The ShipMagic team was very available for customer support to get all of our rates and customizations set up. So far, the tool is working well for our B2B shipping needs!
Extremely satisfied with the functions and features of the app. A solution I have been looking for a while with double charging. Support is outstanding, quick and on point.
Installing the application is really simple and solves a real problem for customers! I really recommend it if you have several products with different delivery charges :)
I had one of the best customer service experiences ever. Aditya quickly resolved my specific issue, providing immediate responses and fast solutions. I highly recommend this app for its outstanding support.
ORIGINAL REVIEW:
I've tried other shipping rate apps and this one works just a good, if not better than all the others. More importantly, Aditya Malani, provides hero level, super human, support. He had me set up and running within 15 minutes. All I had to do was install the app and grant him collaborator access. He took care of the rest after learning my set up needs. I couldn't be happier with the service.
UPDATE 9-7-2023:
I needed to take a minute to inform you all of just how great this app is and how great the service it. I had a unique request for a shipping rate rule. The app wasn't able to handle that request the way it was currently configured. Rather than telling me it wasn't possible, Aditya Malani, once again provided hero level support. In less than 12 hours, he added code to the app that allowed it to integrate the request I had into the system. Everything is working perfectly and fully meets our specific needs. If you are looking a shipping app, look no further. This is the one you need to install and run. From what I've seen, you will not be disappointed. Hero level! Thank you Shipmagic!
Thank you so much! We hope to meet and hopefully go beyond your expectation in the future too.
This is hands down the top custom live rates app available! The team is fantastic, and their developer will ensure everything is just right for you. This is our second store we integrate with them. Thanks a lot!
ShipMagic solved our problem of double charges applied because of multiple locations. Aditya is very helpful and took a lot of time to help us set up the app and terms so our customers won't be charged anymore. Thank you Aditya!
Aditya worked hard with me to fix my shipping issues, it was finally resolved and will save me so much hassle!
This app allowed us to set up unique scenarios using custom rates which is exactly what we needed to be able to do. It was easy set up in general, but on top of that, the customer support agent was ready to help immediately and asked the right questions to help me configure my custom rates correctly. They were extremely helpful during set up and really got to know what I was trying to do so we could do it the right way. This app does exactly what we needed, and their customer support couldn't have been more helpful to me. It was incredible service for a great app.
Thank you. We promise to keep delivering exceptional support at all times.
ShipMagic solved my shipping request that I had searched through many apps to find. Not only does the app do exactly what I needed, Aditya was fantastic at helping me install and customize my settings. Great customer service! Update: 8 months later, Aditya has continued to help me when I needed to change my settings. He is available quickly and his help is invaluable to my comfort to know that everything is set up correctly.
Your kind words are a big source of encouragement for us. Thank you!