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Lack of Customer service - this is constant is a FAIL. EVERY time you have to wait for ages to get their response, no matter how small or big the issue. We can't carry on like this and we have decided to look for another solution. Please BE AWARE! for 40 dollars per month I think II deserve much better support!
Hi Matt,
Here's Carrick from Sales Box ‑ Shipping & Offers Support Team and we are so sorry for your bad experience with us.
For the bad support from my agent, I personally ...
Had technical difficulties, i am waiting for an answer since two weeks. Not pro at all.
Don't believe I was paid so much money for this trash app and they want now to us to pay more money because we changed the Shopify billing.
What a joke
Hi Balardi,
Here's David from Sales Box ‑ Shipping & Offers Support Team and we're deeply sorry for this inconvenience
To make it clear about our pricing, the price of ...
- The server is down for an entire day and no is answering emails to clarify the situation or when it coming back live again.
- Features are OK! random bugs popup
-definitely not a stable app to price it at 9$
The App is not working during the weekends, support is low so no one can fix the issue until weekend ends and then it start working and there is nothing to fix. And this happens every weekend. Waste of time waste of money and customers......
Hi there,
This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met.
Due to an unexpected server problem and limited development ...
The app is not yet updated to support Shopify 2.0 and customer service is beyond Horrendous, when I connected with them through chat I waited around 20 minutes for each response, mid-conversation I was left unanswered for 1 hour and when I got a response it was to tell me the previous agent went home. All I wanted to do was to install the app on a new theme, the experience was beyond trusting, ...
Hi there,
Here's Brian from Sales Box ‑ Shipping & Offers Support Team and we sincerely apologize for your bad experience with us.
For the bad support from our agent, we ...
TAKE CARE! This App crashed our WHOLE site. We lost Sales and Ad Spend. Just bad devs who are updating the App overnight what let's crash your Store.
Dear Kris,
This is Anna, on behalf of the FireApps Customer Service team.
Firstly, we truly apologize for all unfortunate experiences with the app may have caused to you.
...
We are getting charged, but the app only work half of the time. In most cases it does not display and the app can't even be opened. It is in general very buggy.
Hi Steven,
This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
I did check our internal system, and found ...
2nd time this app is giving me headaches. The first time was showing twice on the website and last time disappeared and my loading page speed was over 20 seconds. I tried to figure out what's the problem and then I found out that it was this app. Really disappointed as the concept was good.
the new update of an app crashed my store as well. I had my store off for 1 hour until finally find a way to fix it. support apparently is off in different time zone, and haven't tested the app before they launched it live.
Dear Gytis,
I'm Kate from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store.
Because there is an active chat you have opened ...