Avis (15)
Affiner
-
Par note
the new update of an app crashed my store as well. I had my store off for 1 hour until finally find a way to fix it. support apparently is off in different time zone, and haven't tested the app before they launched it live.
Dear Gytis,
I'm Kate from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store.
Because there is an active chat you have opened currently, I am going to work with you directly on it for faster response.
Look forward to hearing from you at the soonest.
Best Regards,
Kate
The App is not working during the weekends, support is low so no one can fix the issue until weekend ends and then it start working and there is nothing to fix. And this happens every weekend. Waste of time waste of money and customers......
Hi there,
This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met.
Due to an unexpected server problem and limited development resource during weekend, it took more time to troubleshoot the issue.
However, this problem is solved now, and I hope you can give our app another chance to serve you in the best way as it was in the past.
Look forward to hearing your reply.
Regards,
Lynn
