리뷰 (144)

전체 평점
4.4
평점 수준당 개수
  • 평점의 72%가 별 5개입니다
  • 평점의 13%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 10%가 별 1개입니다
2022년 1월 19일

Lack of Customer service - this is constant is a FAIL. EVERY time you have to wait for ages to get their response, no matter how small or big the issue. We can't carry on like this and we have decided to look for another solution. Please BE AWARE! for 40 dollars per month I think II deserve much better support!

DecorMania
영국
앱 사용 기간 대략 3년
답글 FireApps개 2022년 1월 19일

Hi Matt,

Here's Carrick from Sales Box ‑ Shipping & Offers Support Team and we are so sorry for your bad experience with us.

For the bad support from my agent, I personally ...

2018년 7월 10일

Had technical difficulties, i am waiting for an answer since two weeks. Not pro at all.

Pasquesoone
미국
앱 사용 기간 2년 초과
2021년 11월 15일

Don't believe I was paid so much money for this trash app and they want now to us to pay more money because we changed the Shopify billing.
What a joke

Balardi
미국
앱 사용 기간 거의 2년
답글 FireApps개 2021년 11월 16일

Hi Balardi,

Here's David from Sales Box ‑ Shipping & Offers Support Team and we're deeply sorry for this inconvenience

To make it clear about our pricing, the price of ...

2018년 3월 16일

- The server is down for an entire day and no is answering emails to clarify the situation or when it coming back live again.

- Features are OK! random bugs popup

-definitely not a stable app to price it at 9$

Carbon Fiber Store
독일
앱 사용 기간 11개월
2020년 2월 1일

The App is not working during the weekends, support is low so no one can fix the issue until weekend ends and then it start working and there is nothing to fix. And this happens every weekend. Waste of time waste of money and customers......

Kinder Komfort
독일
앱 사용 기간 7개월
답글 FireApps개 2020년 2월 2일

Hi there,

This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met.

Due to an unexpected server problem and limited development ...

2022년 9월 26일

The app is not yet updated to support Shopify 2.0 and customer service is beyond Horrendous, when I connected with them through chat I waited around 20 minutes for each response, mid-conversation I was left unanswered for 1 hour and when I got a response it was to tell me the previous agent went home. All I wanted to do was to install the app on a new theme, the experience was beyond trusting, ...

PICSIFIED
멕시코
앱 사용 기간 5개월
답글 FireApps개 2022년 9월 27일

Hi there,

Here's Brian from Sales Box ‑ Shipping & Offers Support Team and we sincerely apologize for your bad experience with us.

For the bad support from our agent, we ...

2019년 10월 28일

TAKE CARE! This App crashed our WHOLE site. We lost Sales and Ad Spend. Just bad devs who are updating the App overnight what let's crash your Store.

voiLaser
오스트리아
앱 사용 기간 5개월
답글 FireApps개 2019년 10월 29일

Dear Kris,

This is Anna, on behalf of the FireApps Customer Service team.

Firstly, we truly apologize for all unfortunate experiences with the app may have caused to you.

...

2020년 1월 10일에 편집됨

We are getting charged, but the app only work half of the time. In most cases it does not display and the app can't even be opened. It is in general very buggy.

SlapYourElephant
캐나다
앱 사용 기간 2개월
답글 FireApps개 2020년 1월 12일

Hi Steven,

This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

I did check our internal system, and found ...

2018년 3월 3일

2nd time this app is giving me headaches. The first time was showing twice on the website and last time disappeared and my loading page speed was over 20 seconds. I tried to figure out what's the problem and then I found out that it was this app. Really disappointed as the concept was good.

Divmart
미국
앱 사용 기간 대략 2개월
2019년 10월 28일

the new update of an app crashed my store as well. I had my store off for 1 hour until finally find a way to fix it. support apparently is off in different time zone, and haven't tested the app before they launched it live.

BURGA
리투아니아
앱 사용 기간 대략 1개월
답글 FireApps개 2019년 10월 28일

Dear Gytis,

I'm Kate from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store.

Because there is an active chat you have opened ...